Alphatron AlphaConnect Classic - 2 Basic Operations and Functions; Making, Holding, and Transferring Normal Calls; Transferring Normal Calls

2 Basic operations and functions
This section describes basic call functionalities; It describes how to use the telephones and communication stations
connected to the AlphaConnect communication system to make calls, transfer calls, make paging calls, make priority
calls, make alarm distribution calls, and make TalkBack calls. For specific use of a telephone or communication station
model, refer to the correct sub-section of chapter Operating of telephones on page 35.
An AlphaConnect system with communication stations like AlphaConnect P411 and AlphaConnect P421 has the below
functional features.
• Internal calls, maximum 15 simultaneous
• Hands free speaking with "Direct-in" intercom style
• Communication in noisy environment
• Display telephones with caller number and caller name
• Priority call
• Call transfer
• Wake-up
• Set date and time from telephone
• Call pickup
• Paging calls to telephones having speaker
• Answer back on PA calls
• TalkBack system with one master and up to 10 substations (AlphaConnect P411 + N x AlphaConnect P211)
• Do not disturb
• Day mode and night mode for incoming calls
• Voice activated hook off when ringing
Note System call numbers are programmable. When system call numbers mentioned within this manual, their
default values are used. For an overview of system call numbers, see Appendix C: System call numbers on page
71.
2.1 Making, holding, and transferring normal calls
Make your telephone call as with any other telephone system. Lift the handset of a telephone and dial the number you
want to call. Terminate the call by hanging up again.
The AlphaConnect system generates 3 types of tone signals heard when making calls.
Tone signal Description
1sec tone with 5 s pause Ringing to B extension
intermittent tone Busy or error or wrong number dialed
3 short tones Transfer caused by Do-Not-Disturb
To transfer a call, press the REDIAL button, and the ongoing conversation will be set on hold. The dial tone will be heard
and the third party can be dialed.
2.2 Transferring normal calls
Call transfers allow you to relocate an existing call to another extension. A call transfer is either with or without
presentation.
If a transfer is with presentation, the desired party is notified about the transfer. This is done by first putting the caller on
hold. The extension number to which he/she will be transferred to is dialed; the desired party is then notified about the
impending transfer and the call is then transferred, should the caller choose to accept it.
Otherwise, during a blind transfer (without presentation), the call is transferred without any notifications to the desired
party.
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