What to do if Amazon Media Player remote is not connecting?
If your Amazon Media Player remote is not connecting, first ensure it has a fresh set of AAA batteries. Then, try unplugging the power cord from your Amazon Media Player and plugging it back in.
How to fix specific app issues on Amazon Media Player?
To resolve specific app issues on your Amazon Media Player: From the Home screen, go to Settings, then Applications. Select the app you're having trouble with. Here, you can adjust settings, clear data or cache, force stop the app, or even uninstall it.
What to do if movies, photos, or purchased content is not showing on Amazon Media Player?
If movies, photos, or purchased content are not showing on your Amazon Media Player, verify that the device is registered to the correct Amazon account. To check, go to the Home screen, select Settings, and then My Account. If the wrong account is listed, deregister it and register the correct one.
Why I am having problems purchasing or accessing content on Amazon Fire TV?
To resolve issues purchasing or accessing content on your Amazon Media Player: - First, ensure that your Amazon Media Player is connected to the internet, as it's required for buying, streaming, and syncing content. You can verify this by going to Home, selecting Settings > System > Wi-Fi. - Also, verify that your 1-Click payment method is set up correctly.
How to fix Amazon Fire TV when there is video but no sound?
If you're getting video but no sound on your Amazon Media Player, first ensure that your TV's audio isn't muted. If your device is connected to an AV receiver, verify the receiver is powered on. Next, navigate to Settings > Display & Sounds > Dolby Digital Output from the Home screen and set Dolby Digital Plus to OFF. Finally, try unplugging and reconnecting the HDMI cable that connects your Amazon Media Player to your TV, and consider testing with a different HDMI cable.
What to do if my Amazon Fire TV shows a blank screen?
If you encounter a blank screen with your Amazon Media Player, start by ensuring your TV is on and set to the correct input channel. Then, unplug and reconnect the HDMI cable connecting your Amazon Media Player to the TV; try a different HDMI cable if possible. If you're using an AV receiver, make sure it's powered on. Temporarily disconnect other devices from your TV's HDMI ports. Try changing your TV to a different resolution (e.g. 1080p or 720p). As a last resort, press and hold the Up and Rewind buttons on your Amazon Media Player remote simultaneously for 5 seconds.
How to troubleshoot specific app issues on Amazon Fire TV?
If you're experiencing issues with a specific app on your Amazon Media Player, go to Settings > Applications > Manage All Installed Applications from the Home screen. Select the problematic application. From there, you can change settings, move the app between internal and external storage (Amazon Fire TV only), clear data, clear the cache, force stop the application, or uninstall it.
What to do if movies, photos, or purchased content are not showing on Amazon Fire TV?
If your movies, photos, or purchased content aren't showing on your Amazon Media Player, ensure that your device is registered to your preferred Amazon account. Verify this by going to the Home screen and selecting Settings > My Account. If you need to switch accounts, choose the Deregister option, then select Register and enter your correct account information.
How to reset Amazon Video PIN if I forgot it?
If you forgot your Amazon Video PIN, go to Amazon Instant Video Settings and Devices. Under Your Amazon Video PIN, enter a 5-digit number to set up your PIN, or click View/Edit Your PIN to change your current PIN.
Why can't I access external storage on my Amazon Fire TV?
External storage options are unavailable for Fire TV Stick. First, make sure you're using a supported storage device: For Amazon Fire TV (1st Generation) you can use a compatible USB flash drive for external storage. For Amazon Fire TV (2nd Generation) you can use a compatible microSD card for external storage.
General| Product color | Black |
|---|---|
| Storage media type | Not available |
| Card reader integrated | No |
| Audio formats supported | HE-A, AAC, AC3, EAC3, MP3, PCM |
| Image formats supported | JPG, PNG |
| Video formats supported | MPEG4-SP, H.263, H.264, VC-1 |
| USB 2.0 ports quantity | 1 |
| HDCP | Yes |
| HDMI version | 1.4 |
| Wi-Fi standards | 802.11a, 802.11b, 802.11g |
| Bluetooth version | 4.0 |
| Ethernet LAN data rates | 10, 100 Mbit/s |
| Component video (YPbPr/YCbCr) out | - |
| Internal memory | 2048 MB |
| Internal memory type | LPDDR2 |
| Processor model | Krait 300 |
| Processor frequency | 1.7 GHz |
| Processor manufacturer | Qualcomm |
Weight and Dimensions| Width | 115 mm |
|---|---|
| Height | 17.5 mm |
| Weight | 281 g |
Explains the hardware components of Fire TV Stick and Amazon Fire TV devices.
Guide on using the remote to navigate the device's main menu and screens.
Covers device settings, account registration, and parental controls.
How to use voice commands to search for content on your Fire TV.
Details the hardware and software differences between Fire TV and Fire TV Stick.
Information on the included Fire TV remote, its buttons, and battery setup.
Explains the features and operation of the Amazon Fire TV Game Controller.
Step-by-step instructions for pairing remotes and game controllers.
How to use a smartphone as an alternate remote for your Fire TV.
Guide to connecting Bluetooth devices like keyboards, mice, and headphones.
How to use USB flash drives and manage external storage.
Details on using microSD cards for expanded storage on 2nd Gen Fire TV.
Instructions for using keyboard and mouse input devices with Fire TV.
Solutions for Wi-Fi, pairing, and video playback problems.
General steps to resolve issues like blank screens or app errors.
What's needed and how to set up your Fire TV Stick.
Guide to establishing wireless or wired internet connections.
Covers 4K streaming, buying/renting, display mirroring, and second screen.
How to use Closed Captions and X-Ray for detailed information.
Steps for buying, downloading, playing, and uninstalling games and apps.
Instructions for listening to music from Amazon Music and Prime Music.
How to view personal photos and videos from Cloud Drive or devices.
Customizing screen saver settings with personal photos.
Sharing content within an Amazon Household using Family Library.
How to change country settings for international use.
Information on power consumption modes for Fire TV (2nd Gen).
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