Problems purchasing or accessing content
Make sure your Amazon Fire TV device is connected to
the Internet. An Internet connection is required to buy,
stream and sync your content. To check your connection,
select Settings > System > Wi-Fi from the main menu.
Verify that your 1-Click payment method is set up
correctly.
Movies, photos, or purchased content not
showing
Make sure your Amazon Fire TV device is registered to your
preferred Amazon account.
To verify your registration settings, go to the Home screen and
select Settings > My Account.
If you need to switch to a different account, select the
Deregister option. Then select Register and enter your
account information.
From the Home screen, select Settings > Applications >
Manage All Installed Applications.
Select the application you're having trouble with. You can:
Change settings
Move the app between internal and external storage
(Amazon Fire TV only)
Clear data
Clear cache
Force stop
Uninstall the application
Clearing data doesn't delete the app itself. However, it may
delete saved information, like game scores or account details.
Go to Amazon Instant Video Settings and DevicesAmazon
Instant Video Settings and Devices (Amazon.co.uk full
site)Amazon Instant Video Settings and Devices (https://
www.amazon.co.uk/aiv/settings).
Under Your Amazon Video PIN , enter a 5-digit number to
set up your PIN or click View/Edit Your PIN to change
your current PIN.
Can't Access External Storage
External storage options are not available for Fire TV Stick.
First, make sure you're using a supported storage device:
For Amazon Fire TV (1st Generation) you can use a
compatible USB flash drive for external storage.
For Amazon Fire TV (2nd Generation) you can use a
compatible microSD card for external storage.
To learn more, go to About External Storage for Amazon Fire
TV.
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