Appendix C: Troubleshooting
174
MVP-5100/5150 5.2" Modero Viewpoint Touch Panels
MVP Isn’t Appearing In The Online Tree Tab
1.
Verify that the System number is the same on both the NetLinx Project Navigator window and the System
Settings page on the device.
2. Verify the proper NetLinx Master IP and connection methods entered into the Master Connection section
of the System Settings page.
MVP Can’t Obtain a DHCP Address
In requesting a DHCP Address, the DHCP Server can take up to a few minutes to provide the address.
1. Verify that the AP is configured to match the MVP panel Network Name (SSID) field, Encryption,
Default Key, and Current Key string.
2. In NetLinx Studio, select Diagnostics > Network Address and verify the System number.
3. If the IP Address field is still empty, give the device a few minutes to negotiate a DHCP Address and try
again.
My WEP Doesn’t Seem To Be Working
WEP will not work unless the same default key is set on both the panel and the Access Point (AP).
For example, if the access point was set to default WEP key 4 (which was 01:02:03:04:05), the Modero’s
Default WEP key 4 must be set to 01:02:03:04:05.
NetLinx Studio Only Detects One Of My Connected Masters
Each Master is given a Device Address of 00000.
Only one Master can be assigned to a particular System number. If you want to work with multiple Masters,
open different instances of NetLinx Studio and assign each Master its own System value.
Example: A site has an NXC-ME260/64 and an NI-4000. In order to work with both units. The ME260 can be
assigned System #1 and the NI-4000 can then be assigned System #2 using two open sessions of NetLinx
Studio v 2.x.
Can’t Connect To a NetLinx Master
Symptom: I can’t seem to connect to a NetLinx Master using NetLinx Studio 2.
Select Settings > Master Comm Settings > Communication Settings > Settings (for TCP/IP), and uncheck the
"Automatically Ping the Master Controller to ensure availability".
The pinging is to determine if the Master is available and to reply with a connection failure instantly if it is not.
Without using the ping feature, a connection may still be attempted, but a failure will take longer to be
recognized.
When connecting to a NetLinx Master controller via TCP/IP, the program will first try to ping the controller
before attempting a connection. Pinging a device is relatively fast and will determine if the device is off-line,
or if the TCP/IP address that was entered was incorrect.
If you decide not to ping for availability and the controller is off-line, or you have an incorrect TCP/IP address,
the program will try for 30-45 seconds to establish a connection.
Only One Modero Panel In My System Shows Up
Symptom: I have more than one Modero panel connected to my System Master and only one shows up.
Multiple NetLinx Compatible devices, such as MVP panels, can be associated for use with a single Master.
Each panel comes with a defaulted Device Number value of 10001. When using multiple panels, different
Device Number values have to be assigned to each panel.
1. Press and hold the two lower buttons on both sides of the display for 3 seconds to open the Setup page.
2. Press the Protected Setup button (located on the lower-left of the panel page), enter 1988 into the on-
screen Keypad’s password field, and press Done when finished.
3. Enter a Device Number value for the panel into the Device Number Keypad. The default is 10001 and the
range is from 1 - 32000.
If you are trying to connect to a Master controller that is behind a firewall, you may
have to uncheck this option. Most firewalls will not allow ping requests to pass
through for security reasons.
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