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Warranty and Disclaimer
Anviz warrants that the hardware will be free from material defects
in materials and workmanship and will substantially conform to the
applicable Documentation in effect as of the date of manufacture for
a period of three (3) years from the date of shipment by Anviz
(“Warranty Period”). For more warranty information about this
product, please visit www.anviz.com/warranty-policy
Shipping Fees
End Customer is responsible for the shipping fee for sending the
product to Anviz, and the return shipping fee for sending the product
back to customers is borne by Anviz (paying for one-way shipping).
However, if the device is considered as No Fault Found, which means
the device works normally, the returning shipment, too, is borne by
End Customer (paying for round-trip shipping).
Return Merchandise Authorization (“RMA”) Process
You will receive the RMA confirmation with RMA number in 72 hours,
after receiving an RMA number, please send the product in question
to Anviz by following the Anviz shipment guide.
When the inspection of the product is completed, you receive an
RMA report from technical support engineer. Anviz decides to repair
or replace parts after user confirmation.
When the repair is completed, Anviz notifies user of that and sends
the product back to you.
An RMA number is valid for two months from the date of its issuance.
An RMA number that is more than two months old is null and void,
and in such a case, you need to get a new RMA number from Anviz
technical support engineer.
Products without a registered RMA number will not be repaired.
Products shipped without an RMA number may be returned, and
Anviz will not be held responsible for any loss or other damage
caused by this.
Please fill out the Anviz RMA request form online
https:// www.anviz.com/form/rma.html
and ask technical support engineer for an RMA number.
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