User Manual
99
6 FQA
6.1 Fingerprint has enrolled but often gets failure in
identification.
1. The fingerprint was not captured
properly.
Enroll the finger again. Please refer to
illustration of pressing finger.
2. Direct sun light or too bright light.
Avoid direct sun light or other bright light.
3. Too dry finger, too wet finger with
oil or cosmetics.
1, Touch the forehead to increase oily level
of the finger.
2, Clean fingers with towel.
4. Low fingerprint quality with callus
or peeling.
Enroll other fingers with better quality.
5. Wrong way in placing fingers when
punching in/out.
Please refer to illustration of pressing finger.
6. Latent fingerprint on the surface of
sensor.
Clean sensor surface (Adhesive tapes
recommended).
7. Not enough finger pressure.
Place the finger evenly on the sensor with
moderate pressure.
8. Influence by fingerprint image
change.
Enroll fingerprint again. Please refer to
illustration of pressing finger.
6.2 No records found though staff have clocked
in/out.
1. Unit power break for a long time (time
turn to zero as default).
2. The record hasn‘t been downloaded.
Please download the record from the
device.
3. The capacity has been fully occupied.
Please clear the records in time.
6.3 The machine cannot connect with PC.
1. Communication method not set
Select the correct communication
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