ASPION G-Log Manager – PC software / Help, errors and problem solving
User manual – Version 3.2/11-19 Copyright © ASPION GmbH Page 42
11.1 Problems with the NFC card reader and Windows 7
The following error occurs with the Identiv uTrust 3700 F card reader and Windows 7: the “Smartcard PnP”
function tries to install a new driver for each newly connected sensor. You can deactivate this service with
the following steps (the description is provided by the producer of the card reader):
1. Click Start, enter “gpedit.msc” in the [Programs/Browse Files] field and click ENTER
2. At [Guidelines for local computer], go to [Computer Configuration] > [Administrative Templates]
3. Via [Windows Components] > [Smart Card], you go to [Turn on Smart Card Plug and Play service] and
open the service with a double click
4. Select [Disable] and close the window with [OK]
5. Close the [Local Group Policy Editor] and restart the computer
6. Now the driver prompt for Smartcards should no longer appear.
If “gpedit” cannot be found on your computer, you must manually change the entries in the registry (Start >
Enter “regedit” in the search field). Depending on the exact version of the operating system, one (x86) or
two (x64) entries must be edited or added in the registry:
x86:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\ScPnP]
"EnableScPnP"=dword:00000000
x64:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\ScPnP]
"EnableScPnP"=dword:00000000
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Microsoft\Windows\ScPnP]
"EnableScPnP"=dword:00000000
If you enter „dword:00000001“ instead of „dword:00000000“ as a value for "EnableScPnP“ the service is
enabled again.
For FAQs and more helpful information, please go to our ASPION customer portal at www.aspion.de.
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