MicroCell
™
Informational Document for
Technical, Operational, and Troubleshooting Issues v1.7
by Otto Pylot
Page 21 of 23
effort to setup.
To summarize the troubleshooting steps:
Perform a Complete Reset/Activation
Power cycle the MicroCell
Power cycle the router/modem
Deactivate/reactivate your account
Turn your phone off and then on to re-establish connectivity
Hard reset the MicroCell
Check cables for condition and snugness of fit
Check orientation of the MicroCell
Use an external GPS antenna if necessary
Reset network settings on your phone or have support check your network settings
Enable WiFi, disable LTE on your phone
Disable Handout for your MicroCell via the settings page
Toggle Airplane mode on and off (lame)
Check stability of your internet speeds and make sure you have sufficient speed
Check that all of the necessary ports are open all the way to the AT&T servers
Port forward the MicroCell to a static assigned IP address based on the MAC address
of the MicroCell, or place the MicroCell in the DMZ like you would a gaming device
Try different locations in your house to find the “sweet spot”
Keep the number of devices between the MicroCell and AT&T to an absolute
minimum
Adequate ventilation around the MicroCell
Condition of the ac adapter
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