Thermal Generator - 5C D-1
APPENDIX D
Contacting ATI
For Technical or Application Questions
If you have any difficulty setting up the 5C Thermal Aerosol
Generator or application questions, contact ATI at (410) 363-9696 or
email info@atitest.com
For Customer Service
If the 5C Generator is not operating properly, or if you are returning
the instrument for service, contact ATI Customer Service (410) 363-
9696. Customer Service will need this information when you call:
The generator part number
The generator serial number
A purchase order number (unless under warranty)
A billing address
A shipping address.
Warning – Shipping Hazard
Do not ship the 5C with liquid aerosol reagent inside the
reservoir. Drain the 5C of all liquid aerosol reagent before
shipping.
Use the original packing material to return the generator to ATI. If
you no longer have the original packing material, use sufficient
packing material so the generator is not damaged during shipping.
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