Troubleshooting Guidelines
58 1600 Series IP Telephone Installation and Maintenance Guide
DHCP: CONFLICT
* to program
CAUSE: At least one of the IP address offered by the DHCP server
conflicts with another address.
RESOLUTION: Review DHCP server administration to identify duplicate
IP address(es).
Discover
aaa.bbb.ccc.ddd
CAUSE: The telephone is attempting to find a DHCP server, and the
user is allowed to view IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must “break into” the Discovering process and use static
addressing. See Static Addressing Installation
on page 27. To break into
the Discovering process, press the # button, and when you see the
“100Mbs” or “10Mbs” message, quickly press the * (asterisk) button.
Discovering... CAUSE: The 16xx telephone is attempting to find a DHCP server and
the user is not allowed to view IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must “break into” the Discovering process and use static
addressing. See Static Addressing Installation
on page 27. To break into
the Discovering process, press the # button, and when you see the
"1000Mbps", “100Mbps” or “10Mbps” message, quickly press the *
(asterisk) button.
EEPROM error,
repair required
CAUSE: Downloaded application file was not downloaded or saved
correctly.
RESOLUTION: The telephone automatically resets and attempts to
re-initialize.
Emergency
Option
CAUSE: Incompatible emergency option.
RESOLUTION: This should never happen. Contact Avaya.
Extension Error CAUSE: The call server does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly
administered on the switch. Then try registration again, taking particular
care to enter the extension accurately.
Extension in
Use
CAUSE: The call server detects an extension conflict with an existing
set or Softphone.
RESOLUTION: You can force the current telephone to register, and
thereby disconnect the other user, by pressing #. The 1600 Series IP
Telephone prompts you again for the extension and password. If you
enter the same extension and password, you are asked to confirm that
you want to unregister the original user. Press # to unregister the original
user and to register the current telephone. Then press * to reset the
telephone and enter a different extension and password.
Finding
router...
CAUSE: The telephone is proceeding through boot-up.
RESOLUTION: Allow the telephone to continue.
Table 2: Possible Error and Status Messages During Installation of 1600 Series IP
Telephones (continued)
Message Cause/Resolution
2 of 4
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