Troubleshooting
Problem
Solution
A feature does not work as noted in
this guide.
1. Reread the procedure and try again.
2. For many features you must lift the handset before you
can use the feature.
3. Check with your system manager to be sure this feature
is administered on your telephone.
There is no dial tone. 1. Check with your system manager to be sure your
telephone is administered correctly.
2. Make sure the handset and line cords at your telephone
are securely connected at both ends.
3. Press
Test
. If the green light next to
Test
does not go on
or flashes rather than going on steadily, the telephone is
not communicating with the switch.
4. Find a working telephone of the same type as your own.
Unplug this telephone from its modular wall jack. Plug
your telephone into that jack and check if it gets dial
tone.
5. If your telephone still does not work, plug the working
telephone (of the same type) into your modular wall jack.
If the working telephone has dial tone, your own
telephone is faulty. See your system manager.
The telephone does not ring. 1. Make sure the ringer is turned on.
2. Set the ringer volume to a higher level.
3. Place a test call from another extension to your
extension.
4. Check the line cord to make certain it is securely
connected at both ends.
5. If there is still a problem, see your system manager.
The lights do not go on next to the
buttons.
1. Do a test of the telephone lights to see if they go on.
2. Check the line cord to make certain it is securely
connected at both ends.
3. If there is still a problem, see your system manager.
Pa
e 26 of 31Guide Builder Document
7/24/2005file://C:\Pro
ram Files\
builder32\win\~5334240.htm
To Next Page
Loading...
