2. From the Features list, select Agent Login using the up or down navigation arrows.
3. Press Select, or press the OK button.
4. Enter your Agent ID.
5. Press Enter or press the OK button.
6. If an agent password has been configured, enter your password. If not, proceed to the
following step.
7. Press Enter, or press the OK button.
Result
The deskphone displays the following information:
• Whether Message Wait Indicator is configured for your Agent ID, or for the extension
• Which agent skills you are assigned and logged into
• Which agent skills you are assigned, but not logged into, perhaps because that assigned skill
has reached a predetermined system limit
Note:
You can view Skills information at any time by pressing the Skills softkey from the Features
screen.
Upon log in, your agent state is Aux Work and you do not have a work mode assigned. You must
select a work mode to become available.
Upon successful login, the Agent Login feature toggles to the Agent Logout feature.
Note:
If you enter an incorrect password, you hear an error beep and the following error message
shows on the display:
Incorrect Password
Logging in as an agent
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 17
Comments on this document? infodev@avaya.com
To Next Page
Loading...
