No. Name Description
When you press Queue Stats, the Queue Stats information overrides the Vu
Stats information. If Interruptible Aux is activated, the Interruptible Aux
message is displayed.
4 Softkeys Press to perform that task. What is displayed here is dependent on which
features are active and whether you are on a call.
No. Name Description
1 Icon area Displays icons such as Forced Logout, Forced Logout Override, pending state
changes, and phone settings.
2 Agent ID Displays your Agent ID when you have logged in. The phone extension is
displayed when you are not logged in.
3 Agent Work Mode Displays your agent work mode: Auto or Manual.
No icon is displayed when the agent is not logged in. As well, no icon is
displayed if you are logged in but have not selected a work mode
4 Agent State Displays your agent state as a icon: Available, Auxiliary Work (with or without
Reason Code), After Call Work, or On call (ACD or non-ACD). See About call
center-related icons on page 8.
5 Features Screen Press the up or down arrow button to access the configured Call Center
Features.
The Top line display, Agent State line and Agent Information line are also visible when viewing the
Features screen.
About Agent work modes and states
About Agent work modes and states
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 7
Comments on this document? infodev@avaya.com
To Next Page
Loading...
