Handling a call by using MDA
About this task
The phone supports Multiple Device Access (MDA) in which you can register up to 10 SIP devices
with your extension. If you register to multiple devices with the same extension, you can switch
between devices during an active call. The configuration is done on Avaya Aura
®
Session Manager.
This feature is only available in an Avaya Aura
®
environment.
Before you begin
Ensure that the system administrator activates the option for your extension.
Procedure
1. Answer or initiate a call from the first phone.
2. Press Bridge on the first phone to switch to the second phone.
The bridged call appears on the second MDA phone. However, limited service icon might
appear briefly if your MDA phone joining the call has a different signalling mode address
family. This will disappear automatically after the MDA phone joining the call switches and
starts using the existing calls signalling mode address family.
Enabling wireless headset bidirectional signaling
Before you begin
Check if the headset supports EHS signaling.
Procedure
1. Press Home.
2. Press Select to select Options & Settings > Call Settings > Headset Signaling.
3. Press Change to select one of the following options:
• Disabled: Disables signaling from the deskphone to the headset.
• Switchhook and Alert: Activates the wireless link to the headset if you press Headset.
When the deskphone receives an incoming call, you hear the alert tone in the headset.
• Switchhook only: Activates the wireless link to the headset if you press Headset. When
the deskphone receives an incoming call, you do not hear the alert tone in the headset.
Handling a call by using MDA
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 23
Comments on this document? infodev@avaya.com
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