If configured by your system administrator, you may need to specify a reason by entering a Reason
Code.
Note:
Your Deskphone supports the Interruptible Aux work feature. If configured for your system, this
feature can display messages such as “You are needed” and the system can change your status to
Auto or Manual In.
See About Reason Codes on page 16 for more information.
Procedure
1. Press the right or left navigation arrows to access the Features list.
2. From the Features list, select Aux Work using the up or down navigation arrows.
3. Press Select, or press the OK button.
4. If optional or forced Reason Codes have been configured by your system administrator,
enter the Reason Code .
5. Press Select, or press the OK button.
Result
The Aux Work icon (
) appears on the Agent Status line followed by the Reason Code (if
entered), or the Aux Work Pending icon ( ) appears on the Top Line display followed by the
Reason Code (if entered).
Note:
You see the Aux Work Pending icon if you activate Aux Work while active on a call. Once the
call has been released, you enter the Aux Work state.
Activating Auto In
About this task
The Auto In work mode enables you to go back to the Automatic Call Distribution (ACD) available
queue as soon as you end the ongoing call.
Note:
In most configurations, either the Auto In feature or the Manual In feature is available, but not
both.
Procedure
1. Press the right or left navigation arrows to access the Features list.
2. From the Features list, select Auto In using the up or down navigation arrows.
Activating Auto In
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 19
Comments on this document? infodev@avaya.com
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