Avaya 9608 - Activating Supervisor Assist; Viewing ASAI UUI

7. Press All to view the Vu Stats on the entire display screen, if the information exceeds one
line.
8. Press Back to return to the single line view.
9. Press Exit to deactivate the current Vu Stats session.
Activating Supervisor Assist
About this task
Use the Supervisor Assist feature if you need assistance from your supervisor during a call, or if you
are not on a call and need to contact your supervisor. When your supervisor answers the call, you
can opt to conference your supervisor with the caller, transfer the ongoing call to your supervisor, or
drop your supervisor and go back to the current call.
The Supervisor Assist feature button label displays as Assist (#), where # is the skill number.
However, the skill number may be blank. If the skill number is blank, CC Elite determines the
appropriate skill number to be associated with the Supervisor Assist call.
Procedure
1. Press the right or left navigation arrows to access the Features list.
2. From the Features list, select Assist using the up or down navigation arrows.
3. Press Select, or press the OK button. The active call is put on hold and you are directed to
your supervisor.
Result
If you are active on a call, your call is placed on hold while your supervisor is contacted.
After your supervisor answers the call, your display still displays the Conf and Trans softkeys.
Viewing ASAI UUI
About this task
If the incoming call has UUI information associated with it, the UUI Info feature button is lit. When
you press the UUI Info button, the Deskphone displays the UUI information on the Agent Information
line, with the UUI icon (
) appearing before the call information. The UUI information replaces the
collected digits information for a short period of time before returning to display the collected digits
information.
Procedure
1. Press the UU Info feature button to view the information associated with the call.
Call Center Deskphone operations
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 28
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