If VuStats is active when you press the Queue Stats feature, the Deskphone deactivates the
VuStats session when Queue Stats are received and the Agent information line is overwritten with
the Queue Stats information.
Note:
In addition to the above information displayed by pressing a Queue Stats feature button, the
Deskphone also displays icons associated with the feature button, based on queue statistics
received from CC Elite, which are associated with the skill assigned to the Queue Stats feature
button.
If there is at least one call in the skill queue, the feature lamp state turns solid. If the configured
threshold for the number of calls in queue has been reached, the appropriate icon is displayed
( ). If the configured threshold for the oldest call in queue is reached, the appropriate icon is
displayed (
). When either of the threshold conditions are reached, the feature lamp state
displays the flutter state.
Viewing Vu Stats
About this task
The VuStats feature allows the Deskphone to display specific reporting details, such as information
related to VDNs, Skills, Trunks, or Agents.
The format of the information that the Deskphone displays depends on how your system
administrator has administered the format number associated with the feature button. Format
numbers supported are 1 to 50. This information is displayed on the Agent Information Line.
If the information exceeds one line, select the Agent Information Line by pressing the feature button
next to it, and use the All soft key to view the full VuStats information. It is important to note that if
the current format number is linked to another format number through format number configuration,
then a Next soft key would be displayed when the Agent Information Line is selected while VuStats
is being displayed. Use Next to view the VuStats information associated with the next format
number. Use ExitVu on the Agent Information Line to deactivate the VuStats session
Procedure
1. Press the right or left navigation arrows to access the Features list.
2. From the Features list, select Vu Stats using the up or down navigation arrows.
3. Press Select, or press the OK button.
4. Press the VuStats information displayed on the Agent Information line.
5. Enter the resource (Skill, VDN, Agent ID, or Trunk Group) number as prompted by the
Deskphone and press Enter.
6. Press Next to view the next Vu Stats format, if applicable.
Viewing Vu Stats
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 27
Comments on this document? infodev@avaya.com
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