Icon Icon name Where it
appears
Description
Collected
Digits
Information
Agent Status
line
If the incoming call has collected digits information,
the Deskphone displays this icon before the digits.
Collected digits are digits that the caller entered
before reaching you.
Agent Status line display combinations for agents
What you see on the Agent Status line of the screen depends on what you are doing at the time
(your agent work mode) and whether you are idle or have an active, held, or incoming call.
In the following example, the Agent Status line indicates you are in Auto In mode and there is an
incoming DAC call.
Use this chart as a guide to possible agent status line display combinations.
• ACD=Automatic Call Distribution
• ACW=After Call Work
• Auto=Auto In
• Aux=Auxiliary Work state
• DAC=Direct Agent Call
• Man=Manual In
• RC=Reason Code #
Agent Work
Mode shows
Agent Status
shows
Icon area shows What this means:
Auto or Man You are ready to receive DAC or ACD calls.
Auto or Man Incoming You have an incoming non-ACD or non-DAC
call.
Auto or Man Incoming-ACD You have an incoming ACD call.
Table continues…
Agent Status line display combinations for agents
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 11
Comments on this document? infodev@avaya.com
To Next Page
Loading...
