Icon Icon name Where it
appears
Description
Pending
Logout
Top Line
display
The Deskphone displays this icon if you press the
Log Out button while you are active on a call or when
the Forced Logout time arrives and you are active on
an ACD call.
Alerting icon Agent Status
line
The Deskphone displays this icon when you receive
an incoming call. When you receive an ACD or DAC
call, the icon displays the respective text, ACD or
DAC, horizontally beside the bell.
On call Agent Status
line
The Deskphone displays this icon when you are
active on a call. When you receive an ACD or DAC
call, the icon displays the respective text, ACD or
DAC, horizontally.
If you are active on an ACD call, the On ACD call
icon is displayed, otherwise, the On non-ACD call
icon is displayed.
Held call Agent Status
line
The Deskphone displays this icon when you have
placed a call on hold. When you place an ACD or
DAC call on hold, the icon displays the respective
text, ACD or DAC, vertically.
Queue Stats Agent
Information
line
The Deskphone displays this icon when you activate
Queue Stats.
The clock icon appears before the oldest call time
and the calls icon appears before the number of calls
in the queue.
Time in
Queue
Threshold
warning
Queue Stats
feature button
The Deskphone displays this icon to indicate when
the time threshold for the oldest call in the queue has
been reached.
Call threshold
warning
Queue Stats
feature button
The Deskphone displays this icon when the number
of calls in the queue has reached the maximum
configured by your system administrator.
UUI icon Agent Status
line
If an incoming call has UUI information, the UUI
feature button lamp is solid.
When you tap the feature, or press the button
associated with this feature, the Deskphone displays
this icon before the UUI information.
Table continues…
Introduction to the Avaya Call Center agent deskphones
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 10
Comments on this document? infodev@avaya.com
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