Avaya 9608 - Chapter 1: Introduction to 9608;9608 G and 9611 G SIP Deskphones; Deskphone Overview

Note:
The 9611G Deskphone displays colored icons.
The 9608 Deskphone displays black and white icons.
Icon Icon name Where it
appears
Description
After Call
Work
Agent Status
line
The Deskphone displays this icon when you activate
ACW.
Use this state when you are performing any after
call-related work, such as filling in paperwork after an
ACD call.
Pending ACW Top Line
display
The Deskphone displays this icon when you activate
ACW when you are active on a call.
Aux Work Agent Status
line
The Deskphone displays this icon when you activate
Aux Work.
Enter this state when you are performing non-ACD
activities such as taking a break, or placing an
outgoing call. You may need to enter a Reason Code
for entering the Aux Work state if this requirement is
configured by your system administrator.
Pending Aux Top Line
display
The Deskphone displays this icon when you activate
Aux Work while you are active on a call.
Available Agent Status
line
You are available for any incoming call.
The Deskphone displays this icon when you are not
active on a call, in ACW, or in Aux Work.
Pending
Available
Top Line
display
The Deskphone displays this icon when you are
changing your state to Available from Aux Work or
ACW and you are active on a call.
Forced Logout Top Line
display
The Deskphone displays this icon when Forced
Logout is active for your Agent ID.
Forced Logout
Override
Top Line
display
The Deskphone displays this icon if you activate
Forced Logout Override.
Table continues…
About call center-related icons
June 2017 Using Avaya 9608/9608G/9611G IP Deskphones SIP for Call Center Agents 9
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