What to do if Avaya VoIP calls are going directly to voice mail?
If calls are going directly to voice mail, ask your system administrator to check the number of rings set before calls are diverted. Adjust the setting to ensure it doesn't override incoming calls.
What to do if Avaya VoIP cell phone is in sleep mode?
If your cell phone is in 'sleep' mode, it may need to be 'woken up' before making or receiving calls. Try making a call from your cell phone or calling it directly from another phone. Sometimes, removing and reinserting the battery will activate the cell phone.
What to do if Avaya VoIP cell phone is off or battery is dead?
If your cell phone is off or the battery is dead, turn the cell phone on and/or replace or recharge the battery pack to restore service.
Why can't my cell phone activate telephone switch features on Avaya VoIP?
If your cell phone cannot activate telephone switch features, it may be because you are not registered as a telecommuting user. If registered, you can use non-EC500 feature access codes. Contact your system administrator for more information.
What happens when Avaya VoIP cell phone is out of service area?
If your cell phone is out of your service area (roaming) or out of range, calls are automatically forwarded to voice mail.
How to fix Avaya VoIP caller ID not delivered by cellular service provider?
If your cellular service provider is not delivering the caller ID, you should check with them directly to resolve the issue.
Introduction to EC500 benefits for new users.
Overview of the guide's structure and content.
Details new features in EC500 Version 4.1.
Information on codes required for EC500 activation and security.
Step-by-step guide to enabling EC500 for initial use.
Procedure for first-time EC500 activation using the access number.
Procedure for first-time EC500 activation using a feature button.
How EC500 handles incoming calls to your office number.
Information on how caller ID is displayed with EC500.
Options for making calls using EC500, including caller ID.
Features for managing calls, like call waiting.
Procedures to enable EC500 on your cell phone.
Procedures to disable EC500 on your cell phone.
Importance and methods for maintaining EC500 security.
Procedures to change the station security code.
Describes different EC500 configurations and their uses.
How to enable/disable single EC500 extensions in non-standard setups.
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