Chapter 7: Troubleshooting
Avaya IX CU360 monitor display flickers
Condition
The monitor displays flickers.
Cause
Incorrect configuration of the Avaya IX CU360 video resolution.
Solution
Verify that the system administrator configured Avaya IX CU360 with the correct video resolution.
Avaya IX CU360 supports only 720p, 1080p, and ultra HD monitors.
Avaya IX CU360 monitor display is blank
Solution
Verify that:
• The power cable of Avaya IX CU360 is connected properly.
• The power cable of the monitor is connected properly.
• The HDMI cable between of Avaya IX CU360 and the monitor is connected properly and the
monitor is switched on.
• The LEDs around the Avaya IX CU360 camera are lit.
Avaya IX CU360 remote control unit does not work
Solution
Pair the remote control unit with Avaya IX CU360 again.
March 2019 Using Avaya IX Collaboration Unit CU360 48
Comments on this document? infodev@avaya.com
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