Figure 169: Log files showing in the Windows Explorer window
2. Do one of the following:
• For Screen Link issues, retrieve the last CALL_LOG-ScreenLink.DATETIME.xml file.
• For Mobile Link issues, retrieve the last CALL_LOG-DATETIME.xml file.
3. Copy the file and send it to Avaya customer support.
4. Access the Equinox Management administrator portal.
5.
Select the Tools icon
on the upper-right side of the page and select Support Log Pack.
The Support Log Pack dialog box opens.
6. On the Support Log Pack dialog, select Equinox Management and select Generate.
7. Select Save to download the file to your PC.
The file has the format <product name_CS_Package_<product name IP Address >
_<date and time of download > .zip
8. Access the XT Series web interface, as described in
Accessing XT Series Web Interface on
page 80.
9. From the XT Series web interface, select Diagnostics > Utilities > Customer Support
Package.
Troubleshooting the Avaya Scopia
®
XT Series
January 2017 Avaya Scopia
®
XT Series Deployment Guide 226
Comments on this document? infodev@avaya.com
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