Videoconference
Cannot connect to a videoconference.
Solution
• Check you dialed the correct conference number.
• Check you are registered to the correct gatekeeper or SIP Proxy.
Other party cannot see or hear me
Solution
Make sure your microphone is correctly connected to the system.
Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top bar
of the system’s menus: No video or No audio .
If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
1. Disconnect the call.
2. Select Call from the Main menu, and press ok/menu.
3.
Select the arrow
to access the Advanced Calling Options.
Figure 174: Changing advanced call settings
4. Check that the Call Type is set to Audio & Video.
5. Redial the same contact.
Related links
Troubleshooting the Avaya Scopia
®
XT Series on page 220
Troubleshooting the Avaya Scopia
®
XT Series
January 2017 Avaya Scopia
®
XT Series Deployment Guide 230
Comments on this document? infodev@avaya.com
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