Solution
If the Web Video feature is enabled, you can check the camera's output remotely from the Avaya
Scopia
®
XT Series web interface by selecting More Actions > Web Video:
Figure 190: Remotely monitoring your PTZ camera
Cannot move camera
I can see the PTZ camera’s output, but I cannot move the camera. The video source may not be set
to the correct camera.
Solution
1. Select Control Camera from the Main menu (or from the In-Call menu, during a call) and
press ok/menu.
2. Press ok/menu again.
3. Select Video Source.
Connectivity
Solution
Ensure the camera is correctly connected to the system, including the VISCA cable connected to
the IN RS-232C connector on the camera.
Control Camera setting
The Control Camera setting may not be enabled.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 129.
1. Access the general camera settings. From the XT Series web interface, select
Administrator Settings > I/O connections > Cameras > HD1. From the endpoint's main
menu, select Configure > Advanced > I/O connections > Cameras > HD1.
Troubleshooting the Avaya Scopia
®
XT Series
January 2017 Avaya Scopia
®
XT Series Deployment Guide 246
Comments on this document? infodev@avaya.com
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