Cannot configure the IP address
Solution
•
Assign a valid IP address to the system on GLAN1
or GLAN2 (see Configuring
Advanced IP Address Settings on page 133).
•
If the warning icon for no network connection appears and the system displays 0.0.0.0 as its
assigned IP address, the system is not connected to network or has an invalid IP address (for
details on viewing the system's IP address, see Viewing System Information for Customer
Support on page 227).
• Make sure the GLAN cable is connected properly at both ends: to the network socket and to
the GLAN1
port of the XT Codec Unit.
If the GLAN2
port is enabled and in use, check that it is properly connected.
• If the system has a static IP address, verify it does not clash with another device on the
network.
• The system is capable of detecting IP/MAC address conflicts in a network. The conflict occurs
with static IP addresses if another device on your network has the same fixed address, or with
dynamic IP addresses due to a DHCP server problem.
If configuring from the endpoint, you must first enable advanced configuration, as described in
Enabling Advanced Maintenance on the XT Series on page 129.
1. From the endpoint's main menu, select Configure > Quick Setup.
2. Press Next several times until the Configure TCP/IP screen appears.
Figure 192: Configuring IP address
3. Enter the IP address.
4. Select Next.
5. Select Done.
No calls due to network error
The system does not make calls due to a network error.
Troubleshooting the Avaya Scopia
®
XT Series
January 2017 Avaya Scopia
®
XT Series Deployment Guide 248
Comments on this document? infodev@avaya.com
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