Configuring Remember Favorite Layouts............................................................................... 177
Configuring Screen Link and Mobile Link............................................................................... 179
Defining the Rules for Accessing XT Web Video.................................................................... 180
Remotely Controlling the XT Series with AT Commands......................................................... 181
Sending Status with SNMP.................................................................................................. 183
Updating the XT Series........................................................................................................ 185
Enabling and Securing Upgrades.................................................................................... 186
Upgrading the Software Using a PC................................................................................ 188
Upgrading the Avaya Scopia
®
XT Series Software Using a USB Drive.............................. 190
Understanding Presence...................................................................................................... 190
Configuring Presence.................................................................................................... 192
Disabling Incoming Calls...................................................................................................... 193
Hiding Recent Call List and Call Rate Selection List............................................................... 194
Disabling startup jingle......................................................................................................... 195
Adding your own jingle......................................................................................................... 196
Chapter 9: Securing your XT Series.................................................................................... 198
Setting PIN Codes for the XT Series..................................................................................... 198
Securing Web Access to the XT Series................................................................................. 199
Limiting or Disabling Access to Built-in MCU.......................................................................... 201
Securing Connections to the XT Series Using TLS................................................................. 203
Generating a Certificate Signing Request for XT Series.................................................... 205
Uploading the CA root certificate that you receive from the CA.......................................... 208
Backing Up and Restoring XT Series Certificates............................................................. 211
Deleting XT Series Certificates....................................................................................... 212
Enabling the TLS Connection in XT Series...................................................................... 214
Enabling Encryption for Videoconferences....................................................................... 216
Securing Wireless Connections to the Computer.................................................................... 218
Chapter 10: Troubleshooting the Avaya Scopia
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XT Series............................................ 220
Retrieving XT Series Logs.................................................................................................... 221
Enabling System Logs and Remote Initialization.............................................................. 221
Retrieving Network Traffic Logs...................................................................................... 223
Retrieving System Logs................................................................................................. 224
Retrieving Screen Link and Mobile Link Logs................................................................... 225
Viewing System Information for Customer Support........................................................... 227
Resolving Problems Connecting Calls................................................................................... 229
Resolving Audio Problems................................................................................................... 231
Cancelling the Echo on HDMI Monitors................................................................................. 233
Resolving Monitor Display Problems..................................................................................... 235
Checking Monitor Image...................................................................................................... 238
Improving Call Video Resolution........................................................................................... 239
Resolving Problems with Displaying Video............................................................................ 242
Resolving Lip Sync Problem................................................................................................. 243
Resolving Camera Issues.................................................................................................... 245
Contents
January 2017 Avaya Scopia
®
XT Series Deployment Guide 7
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