Troubleshooting 6-3
Problem Action
Ribbon is wrinkled. Check ribbon.
Check supply loading. Make sure the supply guides touch
the edges of the supply.
Check printhead density/contrast setting. See “
Setting the
Print Contrast.”
Partially printed data. Clean the printhead.
Resend the batch (print job).
A gray line prints on a
blank label.
Clean the printhead and platen roller.
Irregular or unexpected
printed data.
Turn off the printer, wait five seconds and turn it back on.
(The printer may have entered ‘dump mode.’)
Check the communication settings.
Supply drifts from side-
to-side while printing.
Check supply loading. Make sure the supply guides touch
the edges of the supply.
Liner is wrapped around
platen roller.
Clear the jam.
Clean the platen roller.
Blank labels print.
Your System Administrator should check the format. It may
not be designed for the loaded supply size.
Calibrate the sensor.
Clean the supply sensor.
Cutter is not working. Check for a jam.
Make sure the cutter’s connector is properly connected.
Supply thickness must be less than 0.19mm.
If you cannot fix a problem, call Customer Service.
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