Troubleshooting
Status LED is red
Status LED Issue and resolution
Blinking red There is an error connecting to the internet.
If attempting to set up using Wi-Fi, try switching to an Ethernet connection. See
Network requirements on page8.
Solid red The SDC is in an error state.
Go to the Devices dashboard in the Alta Control Center, and restart the
services listed under REMOTEDIAGNOSTICS.
If this doesn't work, power cycle the SDC. Remove power, wait 10 seconds,
reapply power.
If the error persists, contact Avigilon Alta Support.
Resetting SDCs
Soft reset
To soft reset the SDC, disconnect power from the SDC, wait 10 seconds, then reconnect the power.
Hard reset
Warning: Only hard reset the SDC if absolutely necessary and if instructed by Avigilon Alta Support. This
will clear all of the data off of the SDC and will require reprovisioning.
1. Disconnect power from the SDC.
2. Press the ADMINbutton.
Troubleshooting 22
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