Autofocus Issues
• Check the autofocus (position, speed etc.) before streaming
• Check Video/Camera Settings in de WebGUI or the OSD menu (for example: if the image is too
bright, too dark, or too noisy, the camera will have difficulties to focus
Check environmental conditions and the subject of focussing. The camera will have difficulties to
focus in the following situations:
• Light: Strong light, low light/dark areas and backlight conditions
• Moving subjects
• Small objects before a plain or solid background
• Blurry or unsharp subjects: filming through wet glass or dirty objects
• Distance: filming two or more different subjects, some near and some far away
• Position in the image: subject positioned in the corners of the picture
• Faces: partly hidden faces, sideways filmed faces, diagonal or up side down
• When the camera itself moves, or when the iris is narrowed down
When you experience one or more of the above mentioned problems check also our Appendix - CMOS
characteristics
Control
No self-test (PTZ cameras only) and no power LED
1. Check the net power
2. Check the power supply
Remote Controller does not work
1. Check the power of the controller.
2. Check the RS-232 or RS-485 cable quality, length, polarity and network architecture.
3. Check the serial communication settings on the camera and controller.
4. Check the VISCA / PELCO address settings on the camera and controller.
5. Check the IP network settings on the camera and controller.
WebGUI
Cannot enter WebGUI
1. Check the network cable.
2. Check if the computer is connected to the same subnet as the camera.
3. Use an incognito window in your browser, sometimes cache issues arise when using multiple
cameras that have the same default IP address
4. Reset the factory default IP settings by pressing [*] [#] [Manual] and Reboot.
Firmware update failed
1. Check firmware file integrity, download it again.
2. Make sure you are trying to flash the UVC file for the correct color camera (ARM is generic, UVC is
color-dependent).
55
To Next Page
Loading...
Need help?
General
