Awareness Technology CHROMATE - Troubleshooting Common Issues; Error Messages and Actions

ChroMate
®
Microplate Reader Operator’s Manual Doc. 4300 Rev. Q 79
6. Troubleshooting
6.1 Messages
If any error messages other than the ones described below are reported, contact customer
service and supply the error code.
When contacting customer service due to any of the error messages indicating “Contact
Customer Service”, it is very helpful for you to provide a file along with your email. Follow these
instructions to create the “Root.zip” file:
• Click on "My Computer" and go to C:\ChroMate.
• Right click on the file labeled "Root", select "Send To" and then "Compressed
(zipped) Folder".
• A file named "Root.zip" will be created.
• Send this file as an attachment being sure to enter the word "Bypass" in the subject
line of the email.
.
Message Recommended Action
“Cannot open serial port: Please
make sure Plate Reader is ON.”
Verify connections between instrument and computer.
"Connection to the plate reader
failed."
Verify connections between instrument and computer.
“Do you want to add a new curve
(blank) to the plate for this
assay?”
This prompt will display if running Samples without
Standards or without Standards and a Blank.
"Plate Reader firmware version
must be 18 or higher for updating
calibration data manually. Please
update the firmware if you need
this feature."
Contact Customer Service
“Please clear Test List job before
you quit the program (accept or
delete tests)”.
Clear any remaining tests on the Test Results tab.