Axis M32-LVE Series - Page 24

AXISM32-LVENetworkCameraSeries
Troubleshooting
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressis
availableforusewiththeAxisdevice.Checkallcablingandreinstallthe
device.
PossibleIPaddress
conictwithanother
deviceonthesame
subnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamic
address.ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanother
device,theremaybeproblemsaccessingthedevice.
The The
The
device device
device
canʼt canʼt
canʼt
be be
be
accessed accessed
accessed
from from
from
a a
a
browser browser
browser
CanʼtloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhen
attemptingtologin.Youmayneedtomanuallytypehttporhttpsinthebrowserʼs
addresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefault
settings.See.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIP
addresshasbeenchanged,useAXISIPUtilityorAXISDeviceManagertolocatethe
deviceonthenetwork.Identifythedeviceusingitsmodelorserialnumber,orbythe
DNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,goto
axis.com/support .
Certicateerrorwhen
usingIEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemust
besynchronizedwithanNTPserver.GotoSystem System
System
> >
>
Date Date
Date
and and
and
time time
time
.
The The
The
device device
device
is is
is
accessible accessible
accessible
locally locally
locally
but but
but
not not
not
externally externally
externally
Toaccessthedeviceexternally,werecommendyoutouseoneofthefollowingapplicationsforWindows
®
:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,goto
axis.com/vms .
Problems Problems
Problems
with with
with
streaming streaming
streaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,orifyouneedtoconguretherouter
settingsbetweentheclientandthedevice.YoumightneedtoincreasetheTTL(Time
ToLive)value.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxis
devicearevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallthatpreventsviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardusesthelatestdriver.Youcanusuallydownloadthe
latestdriversfromthemanufacturerʼswebsite.
Colorsaturationis
differentinH.264and
MotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapterʼsdocumentationfor
moreinformation.
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