Axis Q6075-S - Video stream and sound file issues

AXISQ6075-SPTZNetworkCamera
Troubleshooting
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallthatpreventsviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardusesthelatestdriver.Youcanusuallydownloadthelatestdrivers
fromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage94.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintothedevice’swebinterfaceandsetacapturemodethatprioritizesframerate.
Ifyouchangethecapturemodetoprioritizeframerateitmightlowerthemaximum
resolution,dependingonthedeviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.
Can'tselectH.265encoding
inliveview
Webbrowsersdon’tsupportH.265decoding.Useavideomanagementsystemorapplication
thatsupportsH.265decoding.
Problemsretrievingadditionalvideostreams
•‘VideoError’displayedinAXISCompanion,or
•‘Stream:Error.Somethingwentwrong.Maybetherearetoomanyviewers.’inChrome/Firefox,or
•‘503serviceunavailable’errorinQuickTime,or
•‘Cameranotavailable’displayedinAXISCameraStation,or
•‘Errorreadingvideostream’messageinbrowserwhenusingtheJavaapplet
Thiscameraisdesignedtodeliveruptofourdifferentstreams.Ifafthuniquestreamisrequested,thecameracan’tprovideit,and
anerrormessageisdisplayed.Theerrormessagedependsonthewaythestreamisrequested.Thestreamsareusedonarstcome,
rstservedbasis.Examplesofinstancesthatuseastreamare:
•Liveviewinginawebbrowserorotherapplication
•Whilerecording-continuousormotiontriggeredrecording
•Aneventthatusesimagesonthecamera,forexampleaneventthatsendsane-mailwithanimageeveryhour
•Aninstalledandrunningapplication,suchasAXISVideoMotionDetection,willalwaysconsumeavideostream,whether
itisusedornot.Astoppedapplicationdoesnotconsumeavideostream.
Thecameracandelivermorethanfoursimultaneousstreamsprovidedthecongurationofanyadditionalstreamisidenticaltoany
oftherstfourstreams.Identicalcongurationimpliesexactlythesameresolution,framerate,compression,videoformat,rotation
etc.Formoreinformationseethewhitepaper“Maxnumberofuniquevideostreamcongurations”,availableataxis.com.
Problemswithsoundles
Can’tuploadmediaclip
Thefollowingaudioclipformatsaresupported:
•auleformat,encodedinµ-lawandsampledwith8or16kHz.
•wavleformat,encodedinPCMaudio.Itsupportsencodingas8or16-bitmonoorstereoandsamplerateof8to48kHz.
•mp3leformat,inmonoorstereowithbitrateof64kbpsto320kbpsandsamplerateof8to48kHz.
Mediaclipsareplayedwithdifferentvolumes
Asoundleisrecordedwithacertaingain.Ifyouraudioclipshavebeencreatedwithdifferentgains,theywillbeplayedwitha
differentloudness.Makesurethatyouuseclipsthathavethesamegain.
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