Service & Support
If you have any questions? For service and support tutorials, FAQs or Hotline details go to
www.babolatplay.com/support.
Return policy and Warranty
ONE-YEAR CONTRACTUAL WARRANTY (USA)
BABOLAT warrants to the original purchaser that the BABOLAT PLAY (the “Product”) is free
from defects in material or workmanship, under normal use for a period of one year from the
date of purchase.
This warranty is only valid for purchases made directly from authorized BABOLAT dealers.
Authorized BABOLAT dealers can be found at www.Babolat.com. BABOLAT will not accept
any returns directly from original purchasers.
The warranty is nontransferable.
This warranty includes sensors. However, BABOLAT does not warrant that the electronic or
software operation of the Product will be uninterrupted or error-free, or that all such errors
may be corrected.
BABOLAT is not responsible for any loss of software programs, data or other information
contained on the storage media or any other part of the serviced products.
BABOLAT disclaims the provision of or failure to provide support or other services, information,
software, and related content through the product.
This contractual Warranty does not apply to:
(a) protective coatings that are designed to diminish over time, unless failure has
occurred due to a defect in materials or workmanship including but not limited to
scratches, dents and broken plastic on ports;
(b) damage caused by use with another product;
(c) damage caused by accident, abuse, misuse, liquid contact, fire, or other
external cause;
(d) damage caused by operating the Product outside BABOLAT’s published
guidelines;
(e) Products which had their electronic module housings opened or otherwise
tampered with; and
(f) defects caused by normal wear and tear or otherwise due to the normal aging
of the Product, or if any serial number has been removed or defaced from the
Product.
(g) Consumable parts or accessories, such as batteries and USB cable, unless
damage has occurred due to a defect in materials or workmanship.
If the Product is defective, return it with a legible copy of the proof of purchase and a written
description of the problem to the place of purchase within one year of the date of purchase.
Authorized BABOLAT dealer will then contact BABOLAT to process the warranty return or
service. You are responsible for any necessary shipping charges for returned or replaced
products.
BABOLAT will decide, at its discretion, to repair or replace any product found to be defective.
Any replacement under this warranty will only be made with the same or similar product of
the same or similar value and will not include cash, credits, or other types of products.
To Next Page
Loading...