R5900103 /02 C-10, C-5126
Problem Cause Solution
Bad WiFi connectivity Congestion of the wireless
channel
Use wireless network scan tools to
look for free or the least congested
channels.
Metal cabinets, walls, construction
elements, ... can cause reflections
deteriorating the wireless signal.
Obstructions between Buttons and
Base Unit cause lowering of the
wireless strength and quality.
Move the Base Unit to another
place in the room.
Avoid placing it inside cabinets,
false ceiling, below the table,
behind a wall, in another room, ....
Re-orient the Base Unit antennas
Check out the ClickShare White
paper on WiFi See
www.barco.com/clickshare.
Web Interface shows error in the
processes “WiFi Access Point
Daemon” and/or “DHCP Server”
Configuration file is corrupted Browse to the Configuration tab on
the Web Interface and press “Load
Default Settings”.
ClickShare Base Unit does not
start up correctly
Configuration file is corrupted Browse to the Configuration tab of
the Web Interface and press “Load
Default Settings”.
No LAN connection with the Base
Unit
Wrong IP address IP address is not within your LAN
range.
DHCP is not enabled.
No WiFi connection with Base Unit SSID not correct Enter the correct SSID
Locate the problem you are experiencing in the table below and apply the solution.
Barco knowledge base and YouTube videos
Go to the product page on Barco’s website and select in the right column Support. You will get access to
Barco’s Knowledge base and Latest tutorial videos. For more YouTube videos, consult
https://www.youtube.com/user/barcoTV and select ClickShare.
Troubleshooting
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