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When the system encounters an alert or error condition, the result number and message is usually displayed.
Contact numbers for BD technical services and local BD representatives outside of the United States appear on page 211.
Result Number Message Possible Cause(s) Corrective Action(s)
SYSTEM ALERTS
01
Varies according to test
type
Successful test execution None required.
02
POSITIVE CONTROL LINE
INVALID
CONSULT MANUAL
The positive assay control
line is outside the normal
range.
On first occurrence, repeat the assay. On subsequent
occurrences, contact BD*.
03
TEST WAS
REMOVED
REINSERT
TEST DEVICE
The test device was removed
while the run was in
progress.
That run is invalidated. The device may be re-inserted to
begin a new run.
05
BACKGROUND INVALID
CONSULT MANUAL
ERROR 05
The assay background area
is outside of the normal
range.
Remove the device and cycle the instrument power.
• If the instrument displays an error during power-on,
contact BD*.
• If no error message appears, obtain an additional
sample and repeat the assay. If the issue recurs,
contact BD*.
06
ANALYZER
FAILURE
CALL BD
ERROR 06
A hardware anomaly has
occurred.
Contact BD*.
07
ANALYZER
FAILURE
CALL BD
ERROR 07
A hardware anomaly has
occurred.
Contact BD*.
08
ANALYZER
FAILURE
CALL BD
ERROR 08
A high ambient light
condition has been detected
or a hardware anomaly has
occurred.
On first occurrence, move the unit to a lower ambient light
condition.
In case of persistent recurrence, contact BD*.
09
ANALYZER
FAILURE
CALL BD
ERROR 09
A hardware anomaly has
occurred.
Contact BD*.
11
ANALYZER
FAILURE
CALL BD
ERROR 11
A hardware anomaly has
occurred.
Contact BD*.
12
NEGATIVE CONTROL
LINE INVALID
CONSULT MANUAL
Cross-reacting material
present.
On first occurrence, repeat the assay. On subsequent
occurrences, contact BD*.
* outside of the United States contact your local BD representative
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