Why does only one speaker receive audio when making a call after establishing the true wireless stereo via Bluetooth connection on BenQ treVolo U Speakers?
After establishing true wireless stereo via Bluetooth, only connect your Bluetooth device to the "right channel" unit. The "left channel" unit will not produce sound during calls.
What to do if The Point Reading Pen does not work with BenQ treVolo U via audio cable connection?
If the Point Reading Pen does not work with treVolo U via audio cable, use a compatible 4 pin audio cable. If your Point Reading Pen uses a 3 pin audio jack, apply an adapter from 3 pin to 4 pin.
Why The Point Reading Pen does not work with BenQ treVolo via Bluetooth connection?
If the Point Reading Pen does not work with treVolo via Bluetooth connection, use a Point Reading Pen that supports Bluetooth 5.0. For lower versions, use a compatible 4 pin audio cable to connect.
What to do if BenQ Speaker and the microphone do not function after connecting to treVolo U via Bluetooth?
If the speaker and microphone don't function after connecting to treVolo U via Bluetooth: 1. Speaker issues: * Ensure the audio cable is unplugged. * Check that the speaker volume isn't set to minimum. * Increase the volume on your Bluetooth device. * Confirm your Bluetooth device is connected to the speaker. * If connected to a PC for music/videos, switch the microphone to the PC's audio device and the speaker to Speaker (treVolo U stereo). * If connected to a PC for online courses/calls, switch both microphone and speaker to Headset Earphone (treVolo U Hands-Free AG Audio). 2. Microphone issues: * Ensure your Bluetooth device is connected to treVolo U and that "treVolo U" is selected as the audio input device in your Bluetooth device's audio m...
What to do if BenQ Speaker is unable to produce sound and the microphone is unable to receive any audio input after connecting to PC via audio cable?
If your BenQ speaker isn't producing sound and the microphone isn't receiving audio after connecting to a PC via audio cable: 1. **Laptop Connection:** * For MAC: Go to Sound > Input > External Microphone; Output > External Headphones. * For Windows PC: Go to Sound settings > Input > Headset; Output > speaker/headphone. * Ensure the laptop's audio jack supports 4PIN audio cables. * Ensure both ends of the 3.5 mm audio cable are fully plugged into the speaker and laptop. * Check that the speaker's volume is not set to the lowest level. * Ensure the laptop isn't muted and the volume is turned up. * If sound quality is poor, lower the volume. * Try different audio cables. * Do not use the microphone at very short distances (
Why is the microphone on my BenQ Speakers not working?
If the microphone on your BenQ speaker isn't functioning properly: 1. **Bluetooth connection:** Go to the audio menu, find treVolo U, and select it as the audio device. 2. **Audio cable connection:** * Ensure you're using the provided audio cable, as treVolo U supports the CTIA standard. Non-CTIA cables may not function correctly. * For MAC: Go to Sound > Input > and switch to External Microphone. * For Windows PC: Turn on Sound settings > Input > and switch to Headset. * Desktop computers might not support CTIA 4PIN headphone cables. *treVolo U uses a high-sensitivity microphone; therefore, please do not use it in an extremely short distance (
Lists the primary capabilities and features of the treVolo U Bluetooth speaker.
Guide to downloading and using the dedicated mobile app for enhanced speaker functionality.
Details all components provided in the product packaging, including the speaker, cables, and documentation.
Identifies all physical buttons and ports, explaining their functions and connections.
Step-by-step instructions for charging the treVolo U Bluetooth speaker.
Procedures for turning the speaker on, off, and rebooting it.
Comprehensive guide on how to pair and connect the speaker to Bluetooth-enabled devices.
Steps for re-establishing Bluetooth connections and clearing the pairing list.
Instructions on how to connect the speaker to devices using a 3.5mm audio cable.
How to control audio volume levels and mute the speaker's microphone.
Explanation of the different sound modes (Music, Video Learning, Live Learning) and their purposes.
Details on how to activate and use the Safe Volume feature for hearing protection.
Guide to using the mobile app's interface and features for speaker management.
Steps to personalize sound settings by creating custom audio profiles in the app.
How to enable and use the Sleep Mode for a comfortable listening experience before bed.
Options for setting up the automatic power-off feature to conserve battery.
How to manage the speaker's ringtone for voice control prompts.
Instructions for pairing two speakers to create a stereo sound system.
Guide on how to activate and use voice commands to control the speaker's functions.
Step-by-step instructions for updating the speaker's firmware via a computer.
Solutions for frequently encountered issues with the speaker's power, audio, connectivity, and voice control.
General| Type | Portable Bluetooth Speaker |
|---|---|
| Speaker Type | Electrostatic |
| Bluetooth Version | 4.0 |
| Bluetooth | Yes |
| NFC | Yes |
| Battery Life | Up to 12 hours |
| Audio Output | Stereo |
| Frequency Response | 60Hz - 20kHz |
| Dimensions | 12.5 x 5.9 x 4.7 inches |
| Weight | 3.5 lbs |
| Charging Time | 3 hours |
| Input | 3.5mm AUX |
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