Blackberry BB10 - Message Troubleshooting

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Troubleshooting: Messages

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User Guide

RIM Strictly Confidential

Messages

Main Page

Table of Contents3
Getting Started11
Bbm12
Add a Contact12
Start Chatting13
Change Your Status or Profile14
Socializing with Groups15
Managing Contacts17
Troubleshooting: BBM18
Blackberry ID20
About Blackberry ID20
What's the Difference between a Blackberry ID Username and a Screen Name20
Messages21
About Messages21
Adding and Managing Accounts21
Messages Icons23
Viewing and Searching Your Messages23
Compose an Email or Social Networking Message24
Managing Messages25
Messages Tips26
Messages Options27
Send a Text Message28
Text Message Options29
Delete a Message29
Troubleshooting: Messages29
Adding Contacts31
Contacts31
About Contacts31
Contact Views32
Changing Contacts32
Add a Contact to Your Favorites33
Contact Someone34
Add a Custom Ring Tone for a Contact34
Search for a Contact34
Filtering Contacts34
Sort Your Contacts35
Share a Contact35
Troubleshooting: Contacts36
Calendar37
About the Calendar37
Add an Email or Social Networking Account37
View Your Events37
Find Email and Files Associated with an Event38
Check Who You're Meeting with38
Create an Event38
Change or Delete an Event39
Calendar Options40
Troubleshooting: Calendar41
Browser42
Browsing the Internet42
Bookmarks and History45
Browsing Safely47
Troubleshooting: Browser49
Ring Tones, Sounds, and Alerts51
Change Your Ring Tone, Sounds, or Alerts51
Silence Your Device Except for Calls51
Set a Custom Ring Tone or Email Alert Tone for a Contact51
Turn off All Sounds52
Flashing LED52
Troubleshooting: Ring Tones, Sounds, and Alerts53
Phone54
Making a Call54
Using Hearing Aid Mode54
Using TTY Support55
Visual Voicemail56
About Visual Voicemail56
Video Chat57
About Video Chat57
Blackberry App World58
Shop for Apps, Games, Music, and Videos58
Pictures59
Pictures App at a Glance59
Viewing Your Pictures59
Edit a Picture61
Supported Picture File Extensions61
Troubleshooting: Pictures62
Videos63
Videos App at a Glance63
Watching Your Videos63
Supported Video File Extensions and Codecs65
Troubleshooting: Videos66
Music67
Music App at a Glance67
Playing Your Music67
Creating Playlists and Organizing Your Music69
Tips: Music70
Troubleshooting: Music71
Camera72
Camera App at a Glance72
Taking Pictures and Recording Videos72
Using Time Warp73
Camera Options74
Troubleshooting: Camera75
Media Sharing76
About Sharing Media76
Sharing, Playing, and Viewing Media Files over a Wi-Fi Network76
Documents to Go78
Getting Started with Docs to Go78
Using Word to Go79
Using Sheet to Go80
Using Slideshow to Go81
Print to Go84
Getting Started with Print to Go84
Managing Your Folders with Print to Go85
Managing Your Documents with Print to Go85
Adobe Reader87
Reading a Document in Adobe Reader87
Games88
Create Your Profile88
Add a Friend88
Add a Game88
Favorite a Game89
Viewing and Comparing Stats89
Focalpoint90
Collecting and Organizing Tasks, Notes, and more with Focalpoint90
Adding a Notebook and an Entry to Focalpoint90
View Entries that Share a Tag92
Changing a Notebook or Entry in Focalpoint92
Search Focalpoint93
Share a Focalpoint Entry over Email or BBM93
Focalpoint Options93
Troubleshooting: Focalpoint94
Clock95
Set an Alarm95
Changing Your Alarm Options95
Using the Stopwatch96
Setting the Timer97
Add a City to the World Clock Screen97
Maps99
About Maps99
Finding a Place99
Get Turn-By-Turn Directions100
Favourite Places101
Add a Place to a Calendar Event102
Share a Map or Place103
View Your Recently Visted Places103
View a Contact's Address on a Map103
Changing Options for Maps104
Troubleshooting105
Compass106
About the Compass106
Using the Compass106
Changing Settings for the Compass107
Troubleshooting: Compass107
GPS Technology108
About GPS108
Wireless Coverage Indicators109
Turn on or Turn off a Wireless Connection109
Turn on Airplane Mode109
Connections109
Connect Your Device to an HDMI Display110
Mobile Network110
Wi-Fi111
Mobile Hotspot Mode113
Internet Tethering114
Bluetooth114
Nfc114
Security116
Finding and Protecting a Lost Device116
More Security Content Coming Soon116
Display117
Change Your Backlighting117
Change Your Font Size117
Set a Picture as Your Wallpaper117
Change Your Display Language117
Connect Your Device to an HDMI Display118
Battery and Power119
Keyboard and Typing120
Show or Hide the Keyboard120
Type an Uppercase, Accented, or Symbol Character120
Copy or Delete Text120
Change Typing Options120
Check Spelling121
Troubleshooting: Keyboard and Typing121
Changing Your Input Language as You Type122
Language122
Change Your Input or Display Language122
File Manager123
Viewing Files123
Managing Your Files123
Transfering Files125
Using Cloud Services126
Working with Zip Files127
Organizing Apps129
Delete an App129
Search130
Search Your Device130
Use Voice Enabled Search130
Filter Your Search Results130
Change Your Search Settings131
Search Your Email Messages131
Google Talk132
Chat with Friends132
Change Your Status or Profile133
Add a Friend133
Sign out134
Troubleshooting: Google Talk134
Yahoo! Messenger136
Start a Conversation136
Change Your Status or Profile137
Add a Contact137
Sign out138
Troubleshooting: Yahoo! Messenger139
Windows Live Messenger140
Start a Conversation140
Add a Contact141
Change Your Status or Profile141
Sign out142
Troubleshooting: Windows Live Messenger143
Storage Space and Media Card144
Accessibility145
Find Your Accessibility Settings145
Change Your Font Size145
Turn on Global Zoom145
Use Grayscale or Reverse Contrast for the Screen Display146
Use the Blackberry Screen Reader146
Turn on or Turn off Event Sounds146
Add or Delete a Contact Alert147
Change How You Answer Calls with a Headset147
Using Hearing Aid Mode147
Using TTY Support147
Legal Notice148

Blackberry BB10 - Message Troubleshooting

Table of Contents

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