Troubleshooting: Ring tones, sounds, and
alerts
My device isn't ringing or vibrating when I receive a
call or message
Try the following actions:
• On the all apps screen, swipe down from the top of the screen. Verify that Slient Mode isn't set to On.
• If you created custom alerts for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to
Silent and that the Vibration setting isn't set to Off.
User Guide
RIM Strictly Confidential
Ring tones, sounds, and alerts
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