Troubleshooting: Pictures
I can't open a media file
Try the following actions:
• Make sure the file is in a format supported by your BlackBerry device.
• If you're trying to open a media file on your device and your device is connected to your computer, disconnect your
device from your computer.
I can't save a media file
Your BlackBerry device or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the Camera app, change the picture's aspect ratio or video to a smaller size. Large pictures and videos use more
storage space than smaller pictures and videos.
User Guide
RIM Strictly Confidential
Pictures
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