Troubleshooting: Camera
I can't turn on the flash or use the video light
• There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try
again.
•
The flash might still be charging. Wait until the icon stays solid and then try again.
• Make sure you are using the rear-facing camera.
I can't take a picture or record a video
Try the following actions:
• If your BlackBerry device is connected to another device with a USB cable, disconnect the USB cable and try again.
• Delete old media files to free up storage space and try again.
• Make sure the Camera app isn't in use by another application. Close any application that might be using the app, and
try again.
User Guide
RIM Strictly Confidential
Camera
75
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