FAQS AND TROUBLESHOOTING
PAIRING WITH THE NODE
1. I tried pairing my phone to the NODE, but it didn’t connect?
If pairing fails, before attempting to pair your smartphone again:
1. Toggle the smartphone’s Bluetooth off and on
2. Toggle the smartphone’s Airplane mode on and off
3. Restart the APP
Cycle power to the NODE off and on.
3. How do I update the APP on my smartphone?
Most smartphones allow automatic updates.
To confirm your JAYCOMMAND APP is up to date try the following:
1. Verify mobile network or WiFi connection on your smartphone
2. Launch your APP store app. (Google Play Store or Apple APP Store)
3. Search JAYCOMMAND
4. Click the APP titled JAYCOMMAND Powered By BMPRO
5. Verify there is no option to update. If the option to update is available,
select update and allow the APP to download and install on your device.
2. I tried pairing my phone to the NODE but the DISPLAY failed?
If the DISPLAY failed when pairing with the NODE, this indicates the NODE
is already paired to four devices and cannot support any more devices.
In this case unpair one of the connected devices and try again,
alternatively clear all previously paired devices and pair your smartphone
and the DISPLAY again.
4. My SmartTemp temperature sensor isn’t pairing?
When a valid temperature isn’t received by the system, “-“ is displayed.
If pairing is unsuccessful, an error message will appear, press “Retry”
button to try again after checking the following:
• Check if the Sensor is turned ON
• Bring the sensor closer to the NODE
• Check the sensor battery status.
• Check that only one sensor was turned on within 2 minutes of pairing.
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