38 en | Troubleshooting FLEXIDOME IP starlight 8000i
2024-02 | V02 | F.01U.404.121
Installation manual
Bosch Security Systems B.V.
9.2 Testing the network connection
The ping command can be used to check the connection between two IP addresses. This
allows testing whether a device is active in the network.
1. Open the DOS command prompt.
2. Type ping followed by the IP address of the device.
If the device is found, the response appears as "Reply from ... ", followed by the number of
bytes sent and the transmission time in milliseconds. Otherwise, the device cannot be
accessed via the network. This might be because:
– The device is not properly connected to the network. Check the cable connections in
this case.
– The device is not correctly integrated into the network. Check the IP address, subnet
mask, and gateway address.
9.3 Customer service
If a fault cannot be resolved, please contact your supplier or system integrator, or go
directly to Bosch Security Systems customer service.
The version numbers of the internal firmware can be viewed on a service page. Please note
this information before contacting customer service.
1. In the address bar of your browser, after the unit IP address, enter: /version
for example: 192.168.0.80/version
2. Write down the information or print out the page.
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