TROUBLESHOOTING
58
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ENG
Bluetooth audio source
NOTE: This section applies to Bluetooth models only.
PROBLEM WHAT TO DO
No audio from the
Bluetooth source to the
headset while on a call
Make sure the Secondary Audio Mode switch is in the MUTE or MIX
position (see page 45).
Turn on and o Bluetooth on the mobile device.
Make sure the Bluetooth feature is on, and the Bluetooth light is
flashing (see page 37).
Make sure the headset and device are in range (30 ft or 9 m).
Make sure the mobile device is connected properly and the
headset is ready to pair (see page 39).
Make sure the Bluetooth volume is not set too low on the control
module (see page 42).
Headset does not pair
with a device
Turn on and o Bluetooth on the mobile device.
Make sure the Bluetooth feature is on, and the Bluetooth light is
flashing (see page 37).
If operating on battery power, check the Power light
(see page 36). If it’s flashing red, the Bluetooth feature is
disabled to conserve power. Replace the batteries.
Make sure the Secondary Audio Mode switch is in the MUTE or MIX
position (see page 45).
Clear the headset pairing list (see page 41) and connect again.
Delete the headset from your device’s Bluetooth device list and
pair again.
Cannot answer/end
a call
Make sure your mobile device is connected to the headset.
Turn your device o and on. Connect again.
Headset does not
reconnect to
a previously
connected device
Make sure the headset and device are in range (30 ft or 9 m).
Make sure the Secondary Audio Mode switch is in the MUTE or MIX
position (see page 45).
Make sure the Bluetooth feature is on, and the Bluetooth light is
flashing (see page 37).
If operating on battery power, check the Power light
(see page 36). If it’s flashing red, the Bluetooth feature is
disabled to conserve power. Replace the batteries.
On your mobile device, make sure the Bluetooth feature is on.
Delete the headset from your device’s Bluetooth device list and
pair again.
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