9
Problem Solution
The nightlight is not working.
• Make sure the power cord is properly connected to a working outlet.
• Make sure the night light power switch on back of dispenser is in the On
position.
The dispenser is noisy.
• Ensure the dispenser is located on a hard, level surface.
• The heating tube may be generating a slight sound. This is normal.
The bottle is leaking.
• Ensure the bottle is installed correctly.
• Check to see if the bottle is cracked or broken. If so, replace the bottle with a
new one.
The dispenser is not
dispensing water.
• Check to see if the bottle is empty and refill if necessary.
• There may still be air in the tank. Press and hold the water buttons to remove
air until water begins to flow.
Cleaning and Maintenance
Task Frequency Instruction
Sanitizing
Every 3
months
Use a disinfectant, purchased separately, and follow directions from
manufacturer for proper amount to use.
Removing
mineral
deposits
Every 6
months
Mix 1 gallon (4 liters) of water with 7 oz (200 g) of citric acid crystals. Remove
top of dispenser and pour solution directly into water tank. Allow some
solution to flow out of tap. Turn on red hot-water switch on the back of the
unit and allow water to heat for about 10 minutes. After 30 minutes, drain the
liquid by unplugging the drain outlet on the back of the dispenser, attaching
the drain hose and threading the end into a receptacle. Then flush the tank
with fresh water, allowing it to dispense in the same manner. Repeat flushing
process 1 or 2 times more.
Cleaning the
water pump
Every 6
months
Mix 1/3 a bucket of water and 1.8 oz (50 g) of citric acid crystals. Remove top
of dispenser and pour solution directly into water tank. Turn o ball valve
switch and remove drain plug on back of dispenser. Press cold water paddle
until the water bottle pump begins to work. Extract the citric-acid mixture for 5
minutes through the back drain outlet. Then allow clean water to drain for 5-10
minutes. Replug drain and turn on the ball valve switch.
Use the Self-Cleaning Ozone Feature
It is highly recommended that you use the self-cleaning feature on a weekly basis to sanitize tanks and water
lines. To activate the self-cleaning cycle, press the ozone switch, hold for 5 seconds, then release.
During the cleaning cycle, ozone is produced and injected into the water system. This ozone kills bacteria and
biofilms typically found in water dispensers. By the time the cleaning cycle ends, the ozone is converted to
harmless oxygen and emitted into the air.
IMPORTANT: The cycle takes 90 minutes to complete. During this time do not dispense and drink the
water. Doing so may result in an odd taste. For your convenience, we recommend that you do
this during a period when the dispenser is not in use, such as overnight hours or when sta is
away from the oce. During the cleaning cycle you may smell a faint trace of ozone.
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