56
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. 
(See Error and maintenance messages on page 41.)
Make sure that the machine is online.
(Windows
®
 XP and Windows Server
®
 2003 (DCP-T500W and DCP-T700W)) 
Click Start/Printers and Faxes. Right-click Brother DCP-XXXX Printer (where 
XXXX is your model name). If the printer is offline, it will show Use Printer Online. 
Select this option to enable the printer.
(Windows Vista
®
 and Windows Server
®
 2008 (DCP-T500W and DCP-T700W)) 
Click /Control Panel/Hardware and Sound/Printers. Right-click 
Brother DCP-XXXX Printer (where XXXX is your model name). If the printer is 
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows
®
 7 and Windows Server
®
 2008 R2 (DCP-T500W and DCP-T700W)) 
Click /Devices and Printers. Right-click Brother DCP-XXXX Printer (where 
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and 
make sure that Use Printer Offline is unchecked. 
(Windows
®
 8 and Windows Server
®
 2012 (DCP-T500W and DCP-T700W)) 
Move your mouse to the lower right corner of your desktop. When the menu bar 
appears, click Settings, and then click Control Panel. In the 
Hardware and Sound (Hardware) group, click View devices and printers. 
Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and 
select Seewhat’sprinting. If printer driver options appear, select your printer 
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not 
selected.
(Windows Server
®
 2012 R2 (DCP-T500W and DCP-T700W)) 
Click Control Panel on the Start screen. 
In the Hardware group, click View devices and printers. 
Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and 
select Seewhat’sprinting. 
If printer driver options appear, select your printer driver. 
Click Printer in the menu bar and make sure that Use Printer Offline is not 
selected.
Look through the see-through cover of the ink tank to assess the actual amount of 
remaining ink.
If the remaining ink level is at or below the lower line under the triangle mark, refill 
the ink tank.
A message may appear on the LCD to verify whether the ink tanks were refilled. 
Press a (Yes) to reset the ink dot counter if ink tank has been refill. 
Press b (No) if ink tank has not been refilled.
(See Refilling the ink tanks on page 33.)