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4. ERROR CAUSE AND REMEDY
4.1 Troubleshooting for Paper Feeding Problems
End users can solve problems related to paper feeding as long as they follow the User Check 
items.
If the problem still cannot be solved, implement each procedure according to the step 
numbers in the tables below.
4.1.1 No paper is fed from paper tray
<User Check>
- Check that the paper is set in the paper tray correctly.
- Check that there is not too much paper set in the paper tray.
- Flip over the paper in the paper tray or rotate the paper 180 degrees.
- Check that the thickness of the paper is within the standard.
- Check that the size of the paper is within the standard.
- Flip through the paper and reset it in the paper tray.
Step Cause Remedy
1 Foreign object inside the machine Remove the foreign object.
2
Gears around the plate up plate 
coming off
Reattach gears around the plate up plate.
3
Attachment failure of the motor 
drive belt
Reattach the motor drive belt.
4
Attachment failure of the laser 
shutter arm
Reattach the laser shutter arm.
5
Connection failure of the main 
motor harness
Reconnect the main motor harness.
6
Connection failure of the motor 
encoder PCB flat cable
Reconnect the motor encoder PCB flat 
cable.
7
Connection failure of the pick-up 
solenoid harness
Reconnect the pick-up solenoid harness.
8 Motor drive belt failure Replace the motor drive belt.
9 Motor encoder PCB failure Replace the motor encoder PCB ASSY.
10
Low voltage power supply PCB 
failure
Replace the low voltage power supply PCB 
unit.
11 Laser unit failure Replace the laser unit.
12 Main PCB failure Replace the main PCB ASSY.