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Brother MFC-8912DW User Manual

Brother MFC-8912DW
373 pages
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Confidential
Brother Laser MFC
SERVICE MANUAL
MODEL:
DCP - 8110D / 8110DN
DCP - 8112DN / 8150DN / 8152DN
DCP - 8155DN / 8157DN / 8250DN
MFC - 8510DN / 8512DN / 8515DN
MFC - 8520DN / 8710DW / 8712DW
MFC - 8810DW / 8910DW / 8912DW / 8950DW
MFC - 8950DWT / 8952DW / 8952DWT
Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.
March 2012
SM-FAX135
8C5F01
(2)

Table of Contents

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Brother MFC-8912DW Specifications

General IconGeneral
FunctionsPrint, Copy, Scan, Fax
Print TechnologyLaser
Print Resolution1200 x 1200 dpi
Duplex PrintingYes
Paper Capacity250 sheets
ConnectivityUSB, Ethernet, Wi-Fi
Automatic Document Feeder (ADF)Yes
ADF Capacity50 sheets
Paper Capacity (Multi-purpose Tray)50 sheets
Display Size2.7 inches
Memory256 MB
Processor600 MHz
Scan Resolution1200 x 1200 dpi
Fax Speed33.6 Kbps
Mobile PrintingBrother iPrint&Scan, Google Cloud Print
Dimensions (W x D x H)16.1 x 12.5 inches

Summary

Brother Laser MFC SERVICE MANUAL

MODEL

Lists the specific models covered by this service manual, including DCP and MFC series.

TRADEMARKS

SAFETY INFORMATION

CHAPTER 1 SPECIFICATIONS

1. SPECIFICATIONS LIST

Details the technical specifications for various models, covering print method, resolution, speed, and power consumption.

1.1 General

Provides general specifications such as model, print method, resolution, print speed, warm-up time, CPU, memory, interface, and power consumption.

1.2 Network Connectivity

Details the wired and wireless network capabilities, including node type, network type, and security protocols supported.

1.3 Service Information

Outlines the expected life of parts, MTBF, MTTR, maximum monthly volume, and periodical maintenance parts.

1.4 Supplies

Lists the consumables like toner cartridges and drum units, including their estimated page yields and shelf life.

1.5 Paper

Covers paper handling specifications, including input/output capabilities, paper types, weights, and sizes supported.

1.6 Printable & Scannable Area

Shows the maximum unprintable and unscannable areas for FAX, Copy, Scan, and Print functions.

1.7 Telephone

Specifies telephone-related features, indicating the availability of a handset.

1.8 FAX (Only for the models with FAX function)

Details FAX specifications including modem speed, transmission speed, ITU-T group, color capabilities, and internet FAX.

1.9 Copy

Provides copy specifications such as copy speed (A4/Letter), first copy out time, and resolution.

1.10 Scanner

Lists scanner specifications including optical and interpolated resolution, and scanning speed for monochrome and color.

1.11 USB Direct Interface

Details the supported direct print methods and file formats via USB connection.

CHAPTER 2 TROUBLESHOOTING

1. INTRODUCTION

Provides an overview of troubleshooting procedures and essential precautions to prevent secondary problems.

1.1 Precautions

Outlines critical safety precautions to take before troubleshooting, including unplugging power and handling static electricity.

1.2 Checks before Commencing Troubleshooting

Lists essential checks related to operating environment, power supply, paper, and consumables before starting repairs.

2. OVERVIEW

Provides cross-section drawings and explanations of the printer and ADF/document scanner units.

2.1 Cross-section Drawing

Illustrates the internal components of the printer part and the ADF/document scanner unit.

2.2 Paper Feeding

Explains the paper feeding paths for the printer part and the scanning process for ADF units.

2.3 Operation of Each Part

Details the function and operation of various mechanical parts and sensors within the machine.

2.4 Block Diagram

Presents a schematic block diagram showing the interconnections between various PCBs and components.

2.5 Main Components

Illustrates the main internal components of the machine, showing their locations for disassembly.

2.6 Life of Toner Cartridge and Drum Unit

Explains how toner and drum life are detected and provides data on printable pages and expected life.

3. ERROR INDICATIONS

Lists and describes error codes, their problems, and the page references for remedies.

3.1 Error Codes

Provides a comprehensive table of error codes, their associated problems, and relevant page numbers for troubleshooting.

3.2 Error Messages

Details error messages displayed on the LCD, their descriptions, corresponding error codes, and reference pages.

3.3 Communication Errors

Lists communication error codes (Code 1, Code 2) and their causes, relevant to fax and network issues.

4. TROUBLESHOOTING

Provides detailed procedures for diagnosing and resolving common problems and errors.

4.1 Error Cause and Remedy

Lists specific error codes with their causes and remedies, guiding users through troubleshooting steps.

4.2 Troubleshooting for Paper Feeding Problems

Offers solutions for issues related to paper feeding, such as multiple sheets, wrinkles, feeding at an angle, or curling.

4.3 Troubleshooting for Image Defects

Addresses problems related to print quality, including examples of defects and troubleshooting steps.

4.4 Troubleshooting for Software Problems

Provides guidance for resolving software-related issues, particularly when printing is not possible.

4.5 Troubleshooting for Network Problems

Offers solutions for issues encountered when printing via a network connection.

4.6 Troubleshooting for Control Panel Problems

Covers troubleshooting steps for issues related to the LCD display and control panel operability.

4.7 Troubleshooting for Toner and Drum Problems

Addresses issues related to toner detection, cartridge errors, and drum unit problems.

4.8 Troubleshooting for Fuser Unit Problems

Details troubleshooting steps for fuser unit failures, including harness connection and component issues.

4.9 Troubleshooting for Laser Unit Problems

Provides troubleshooting steps for laser unit failures, focusing on earth plate contact and cable connections.

4.10 Troubleshooting for PCB Problems

Addresses troubleshooting for failures related to the main PCB, high-voltage, and low-voltage power supply PCBs.

4.11 Troubleshooting for Document Feeding Problems

Covers issues related to document feeding, such as multiple sheets, wrinkles, or incorrect size detection.

4.12 Troubleshooting for Image Defects

Helps diagnose and fix image defects like light prints, faulty registration, dark images, and streaks.

4.13 Troubleshooting for Fax Problems

Provides solutions for fax-related issues such as inability to send/receive, no bell sound, or communication errors.

4.14 Troubleshooting for Other Problems

Addresses miscellaneous problems including machine not turning on, fan failure, motor issues, noise, and memory malfunctions.

CHAPTER 3 DISASSEMBLY/REASSEMBLY

1. SAFETY PRECAUTIONS

Details safety precautions to follow during maintenance work to prevent injury and damage.

2. PACKING

Illustrates the components and materials required for packing the machine.

3. SCREW CATALOGUE

Provides a visual catalog of screws used in the machine, categorized by type and size.

4. SCREW TORQUE LIST

Lists the correct tightening torque for various screws used in different machine parts.

5. LUBRICATION

Specifies lubrication points, types of oil, and quantities required for specific parts.

6. OVERVIEW OF GEARS

Provides diagrams and lists of gears used in the machine, showing their locations and part numbers.

7. HARNESS ROUTING

Illustrates the routing of various harnesses and cables for major assemblies like the Main PCB ASSY.

8. DISASSEMBLY FLOW CHART

Presents a visual flow chart illustrating the recommended order for disassembling and reassembling machine parts.

9. DISASSEMBLY PROCEDURE

Provides step-by-step instructions for disassembling various parts of the machine.

9.1 Preparation

Details initial steps for disassembly, including disconnecting cables and removing accessories.

9.2 Paper tray 1

Step-by-step instructions for removing and disassembling Paper Tray 1.

9.3 Back cover / Outer chute

Procedure for removing the back cover and outer chute, including notes on rib and boss removal.

9.4 Fuser cover

Instructions for removing the fuser cover by releasing knobs and bosses.

9.5 MP cover ASSY

Steps for removing the MP cover ASSY and MP paper guide ASSY, with notes on careful removal.

9.6 Front cover ASSY

Procedure for removing the front cover ASSY, including releasing release buttons, hooks, and bosses.

9.7 Side cover L / Access cover

Instructions for removing the side cover L and access cover by releasing screws and hooks.

9.8 Side cover R ASSY

Procedure for removing the side cover R ASSY by releasing screws and hooks.

9.9 ADF unit

Steps for removing the ADF unit, including disconnecting harnesses and removing the core holder.

9.9.1 Hinge ASSY L

Instructions for removing the Hinge ASSY L from the ADF unit.

9.9.2 Hinge R

Procedure for removing the Hinge R, hinge support R, and hinge arm R from the ADF unit.

9.9.5 ADF cover ASSY

Steps for removing the ADF cover ASSY and the second side document hold.

9.9.12 Drive frame ASSY / Document feed roller ASSY 1

Instructions for removing the document ejection shaft, roller ASSY, and drive frame ASSY.

9.10 Panel cover / Printed panel cover

Steps for removing the panel cover, printed panel cover, and associated harnesses.

9.11 Document scanner unit

Procedure for removing the document scanner unit, including disconnecting harnesses and screws.

9.11.1 First side CIS unit

Instructions for removing the first side CIS unit, including CIS guides and drive belt.

9.12 Joint cover

Procedure for removing the joint cover, including disconnecting various harnesses and shields.

9.13 Wireless LAN PCB ASSY

Steps for removing the Wireless LAN PCB ASSY and its harness.

9.14 USB host PCB ASSY

Procedure for removing the USB host PCB ASSY and its harness.

9.15 Speaker unit

Instructions for removing the speaker unit and its harness.

9.16 NCU PCB ASSY

Steps for removing the NCU PCB ASSY, NCU unit, and associated harnesses.

9.17 Main PCB ASSY

Procedure for disconnecting all harnesses and removing the main PCB ASSY.

9.18 Fuser unit

Instructions for removing the fuser unit, including covers, links, harnesses, and springs.

9.19 Laser unit

Steps for removing the laser unit, including disconnecting the flat cable and screws.

9.20 Low-voltage power supply PCB ASSY

Procedure for removing the low-voltage power supply PCB ASSY, including insulation sheets and covers.

9.21 Toner LED PCB ASSY

Instructions for removing the Toner LED PCB ASSY, including shield plates, springs, and harnesses.

9.22 Main fan

Steps for removing the main fan, including releasing cams and hooks.

9.23 Air duct / Filter

Procedure for removing the filter from the air duct and the air duct itself.

9.24 Relay front PCB ASSY

Instructions for removing the relay front PCB ASSY, including sensors and harnesses.

9.25 Registration clutch / T1 clutch

Steps for removing the registration clutch and T1 clutch, including collars and harnesses.

9.26 Main frame L ASSY

Procedure for removing the main frame L ASSY, including under bars, insulation sheets, and harnesses.

9.27 Main motor ASSY

Instructions for removing the main motor ASSY and drive sub ASSY, including gears and covers.

9.28 Develop joint gear 37 / Develop joint

Steps for removing the develop joint gear and develop joint, including springs and hooks.

9.29 LT drive gear 29

Procedure for removing the LT drive gear 29 from the main frame L ASSY.

9.30 Toner sensor PCB ASSY

Instructions for removing the Toner sensor PCB ASSY, including springs, harnesses, and LED holders.

9.31 MP solenoid

Steps for removing the MP solenoid, lever, spring, and drive gear.

9.32 Develop clutch 51R / Develop one way clutch 53

Procedure for removing the develop clutch 51R and develop one way clutch 53, including gears and harnesses.

9.33 New toner actuator

Instructions for removing the new toner actuator and its spring.

9.34 Internal temperature thermistor

Steps for removing the internal temperature thermistor and its harness.

9.35 Fuser drive gear 39

Procedure for removing the main PCB shield calking ASSY and the fuser drive gear 39.

9.36 Duplex solenoid

Instructions for removing the duplex solenoid and its related gears, springs, and levers.

9.37 Back cover sensor

Steps for removing the back cover sensor and its harness.

9.38 LT connector (T1)

Procedure for removing the LT connector (T1) and its harness from the bottom frame.

9.39 T1 roller holder ASSY

Instructions for removing the T1 roller holder ASSY, including lift arm, springs, and bosses.

9.40 High-voltage power supply PCB ASSY

Steps for removing the high-voltage power supply PCB ASSY, including base plates and insulation sheets.

9.41 Eject sensor PCB ASSY

Procedure for removing the eject sensor PCB ASSY and its harness.

9.42 MP roller holder ASSY / MP separation pad ASSY / MP separation pad spring

Instructions for removing MP roller components, including covers, bushings, springs, and actuators.

9.43 T1 paper feed sensor PCB ASSY / T1 paper feed actuator / T1 paper feed actuator spring

Steps for removing T1 paper feed sensor components, including actuators, springs, and harnesses.

9.44 MP paper empty sensor PCB ASSY / MP paper empty actuator 1 / MP paper empty actuator 2

Procedure for removing MP paper empty sensor and actuator components.

9.45 Registration front/rear sensor PCB ASSY / Registration front actuator / Registration rear actuator / Registration actuator spring

Instructions for removing registration sensor and actuator components, including springs and harnesses.

10. DISASSEMBLY PROCEDURE (LT UNIT)

Step-by-step instructions for disassembling parts of the LT unit.

10.1 Paper tray 2

Procedure for removing and disassembling Paper Tray 2, similar to Paper Tray 1.

10.2 T2 roller holder ASSY

Instructions for removing the T2 roller holder ASSY, involving lift arms, springs, and actuator components.

10.3 T2 side cover L

Steps for removing the T2 side cover L by releasing screws and hooks.

10.4 T2 side cover R

Procedure for removing the T2 side cover R by releasing screws and hooks.

10.5 T2 front cover ASSY

Instructions for removing the T2 front cover ASSY by releasing screws and hooks.

10.6 T2 relay PCB ASSY

Steps for removing the T2 relay PCB ASSY and disconnecting harnesses.

10.7 T2 clutch

Procedure for removing the T2 clutch and its harness.

10.8 T2 paper feed sensor PCB ASSY

Instructions for removing the T2 paper feed sensor PCB ASSY, under bars, and frame units.

10.9 T2 back cover

Steps for removing the T2 back cover by releasing screws.

10.10 LT connector ASSY (T2)

Procedure for removing the LT connector ASSY (T2) from the LT unit.

CHAPTER 4 ADJUSTING AND UPDATING SETTINGS AS REQUIRED AFTER PARTS REPLACEMENT

1. IF YOU REPLACE THE MAIN PCB ASSY

Details the steps for installing firmware, setting country, initializing EEPROM, and adjusting touch panel after replacing the main PCB.

1.1 Installing Firmware

Provides procedures for checking firmware version and installing firmware using USB flash memory or PC.

1.2 Setting by Country

Explains how to enter maintenance mode and set the country code for machine customization.

1.3 Initializing the EEPROM of the Main PCB ASSY

Describes how to initialize EEPROM parameters by entering specific function codes in maintenance mode.

1.4 Setting Serial Number and Entering Adjusted Value of Laser Unit

Guides on setting the serial number and adjusted laser unit values using the BrUsbsn.exe utility.

1.5 Acquiring White Level Data

Explains the process of acquiring white level data and storing it in the EEPROM via maintenance mode.

1.6 Adjusting Touch Panel (Touch Panel Models Only)

Provides instructions for calibrating the touch panel detection area using a stylus.

2. IF YOU REPLACE THE LASER UNIT

Details the procedure for entering the adjusted value of the laser unit after replacement.

3. IF YOU REPLACE THE LOW-VOLTAGE POWER SUPPLY PCB ASSY

Explains how to reset the irregular power supply detection counter after replacing the low-voltage power supply PCB.

4. IF YOU REPLACE THE HIGH-VOLTAGE POWER SUPPLY PCB ASSY

Describes how to initialize pre-discharge detection parameters after replacing the high-voltage power supply PCB.

5. IF YOU REPLACE ANY PERIODIC REPLACEMENT PARTS

Covers resetting counters for periodic replacement parts like drum, fuser, and paper feeding kits.

6. IF YOU REPLACE THE CONTROL PANEL ASSY OR TOUCH PANEL ASSY

Details steps for installing firmware, adjusting touch panel, and checking LCD/control panel operations.

7. IF YOU REPLACE THE DOCUMENT SCANNER UNIT, ADF UNIT (DUPLEX SCANNING MODEL), OR CIS UNIT

Explains how to acquire white level data for the document scanner, ADF, or CIS unit after replacement.

CHAPTER 5 SERVICE FUNCTIONS

1. MAINTENANCE MODE

Describes the maintenance mode for checking settings, adjustments, and sensor operations.

1.1 How to Enter Maintenance Mode

Provides methods for entering maintenance mode for both end-users and service personnel.

1.2 List of Maintenance Mode Functions

Lists all available maintenance mode functions with their codes and corresponding reference pages.

1.3 Details of Maintenance Mode Functions

Explains specific maintenance mode functions, including EEPROM initialization and test patterns.

1.3.1 Initialize EEPROM parameters (function code: 01, 91)

Initializes EEPROM settings for operation parameters, user switches, and worker switches.

1.3.2 Print white level/black level data for document scanning compensation (function code: 05)

Prints contrast level data for document scanning compensation and explains data to be printed.

1.3.3 Move CIS unit to transportation position (function code: 06)

Moves the CIS unit to the transportation position for packing and shipping after repair.

1.3.4 ADF performance test (function code: 08)

Tests the performance of the automatic document feeder (ADF) by counting scanned pages.

1.3.5 Print test pattern (function code: 09)

Prints a test pattern to check for missing images and overall print quality.

1.3.6 Set worker switches (WSW) and print worker switch setting data (function code: 10, 11)

Allows setting and printing worker switch data to configure various machine functions.

1.3.7 Check LCD operation (function code: 12)

Checks the operational status of the LCD on the control panel by cycling through display screens.

1.3.8 Check control panel button operation (function code: 13)

Verifies the functionality of control panel buttons by checking their corresponding LCD displays.

1.3.9 Display software version (function code: 25)

Displays firmware, program, and check sum information on the LCD.

1.3.10 Check sensor operation (function code: 32)

Checks the operating conditions of various sensors by changing their states and observing LCD feedback.

1.3.11 Display LAN connection status (function code: 33)

Checks the connection status of the wired LAN, displaying active or inactive states.

1.3.12 Set PC print functions (function code: 43)

Allows changing various print function settings, such as resolution, toner save, and media type.

1.3.14 Set country/language (function code: 52)

Customizes EEPROM settings for language, function settings, and worker switches based on country.

1.3.15 Transfer received fax data/log information (function code: 53)

Transfers received fax data, log information, communication reports, and maintenance information.

1.3.16 Fine-tune scanning position (function code: 54)

Adjusts scanning start/end positions for ADF and document scanner units.

1.3.17 Acquire white level data and set CIS scan area (function code: 55)

Obtains white level data and scan area, storing them in the EEPROM for compensation.

1.3.18 Adjust touch panel (function code: 61)

Calibrates the touch panel detection area by touching specified points on the screen.

1.3.19 Continuous print test (function code: 67)

Conducts paper feed and eject tests while printing patterns to check for printing flaws.

1.3.20 Print frame pattern (single-side printing) (function code: 69)

Prints a frame pattern on one side of paper to check for printing flaws.

1.3.21 Print frame pattern (duplex printing) (function code: 70)

Prints a frame pattern on both sides of paper to check for printing flaws.

1.3.22 Print solid pattern (function code: 71)

Prints a solid pattern to check the developer roller or exposure drum for dirt or damage.

1.3.23 Setting by country (function code: 74)

Customizes machine settings like language and worker switches based on the selected country code.

1.3.24 Print maintenance information (function code: 77)

Prints maintenance information including consumable status, replacement counts, and counter values.

1.3.25 Check fan operation (function code: 78)

Checks the main fan operation and rotation speed (100%, 50%, OFF).

1.3.26 Display machine log information (function code: 80)

Displays machine log information, including serial number, MAC address, and page counts.

1.3.27 Display machine error code (function code: 82)

Displays the latest error code encountered by the machine on the LCD.

1.3.28 Send communication log information to telephone line (function code: 87)

Sends error lists to remote service stations for fax communication problem analysis.

1.3.29 Reset counters for periodic replacement parts (function code: 88)

Resets counters for replaced parts like drum, fuser, and paper feeding kits.

1.3.30 Quit maintenance mode (function code: 99)

Exits the maintenance mode and returns the machine to the ready state.

2. OTHER SERVICE FUNCTIONS

Provides functions for changing Deep Sleep and Sleep modes, and resetting periodic replacement parts.

2.1 Change ON/OFF Setting for Deep Sleep Mode

Allows changing the Deep Sleep mode setting to ON or OFF when storage data is available.

2.2 Change ON/OFF Setting for Sleep Mode

Enables changing the machine's sleep mode setting to ON or OFF.

2.3 Reset Periodic Replacement Parts

Resets counters for periodic replacement parts to clear errors or acknowledge replacements.

2.4 Reset Developer Roller Counter

Manually resets the developer roller counter, similar to replacing a toner cartridge.

2.5 Display ROM Version

Displays the ROM version information for the machine.

2.6 Perform Demo Printing

Prints demo data stored in the ROM to check machine functions.

CHAPTER 6 WIRING DIAGRAM

1. WIRING DIAGRAM

Provides the detailed wiring diagram showing connections between PCBs and components.

CHAPTER 7 PERIODICAL MAINTENANCE

1. SAFETY PRECAUTIONS

Details safety precautions to follow during maintenance work to prevent injury and damage.

2. PERIODICAL REPLACEMENT PARTS

Lists parts that require periodical replacement and the preparation steps for their replacement.

2.1 Preparation

Outlines initial steps for periodical replacement, including disconnecting cables and removing accessories.

2.2 Fuser unit

Instructions for replacing the fuser unit, involving removal of covers, links, and harnesses.

2.3 Laser unit

Steps for replacing the laser unit, including removing side covers and harnesses.

2.4 MP paper feeding kit

Procedure for replacing the MP paper feeding kit, involving roller covers, springs, and actuators.

2.5 Paper feeding kit 1

Instructions for replacing Paper feeding kit 1, similar to Paper Tray 1 disassembly.

2.6 Paper feeding kit 2

Steps for replacing Paper feeding kit 2, involving tray covers, springs, and actuators.

APPENDIX 1 SERIAL NUMBERING SYSTEM

APPENDIX 2 DELETING USER SETTING INFORMATION

APPENDIX 3 INSTALLING MAINTENANCE DRIVER

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