Brother MFC-9140CDN User Manual

Troubleshooting
135
B
If you are having difficulty with your machine B
IMPORTANT
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Printing difficulties
Difficulties Suggestions
No printout. Check that the correct printer driver has been installed and selected.
Check to see if the Touchscreen is showing an error message (see Error and
maintenance messages on page 114).
Check the machine is online:
(Windows
®
7 and Windows Server
®
2008 R2)
Click the (Start) button > Devices and Printers. Right-click
Brother MFC-XXXX Printer and click See what's printing. Click Printer in the
menu bar. Make sure Use Printer Offline is cleared.
(Windows Vista
®
and Windows Server
®
2008)
Click the (Start) button > Control Panel > Hardware and Sound > Printers.
Right-click Brother MFC-XXXX Printer. Make sure Use Printer Online is not
listed. If it is listed, click this option to set the driver Online.
(Windows
®
XP and Windows Server
®
2003)
Click the Start button > Printers and Faxes. Right-click
Brother MFC-XXXX Printer. Make sure Use Printer Online is not listed. If it is
listed, click this option to set the driver Online.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings > Control Panel. In the Hardware and Sound
(Hardware) group, click View devices and printers. Right-click the
Brother MFC-XXXX Printer > Seewhat’sprinting. If printer driver options
appear, select your printer driver. Click Printer in the menu bar and make sure
that Use Printer Offline is not selected.
Contact your administrator to check your Secure Function Lock settings.
The machine is not printing or has
stopped printing.
Press .
The machine will cancel the print job and clear it from the memory. The printout
may be incomplete.
The headers or footers appear
when the document displays on the
screen but they are not on the
printed page.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this (see Unscannable and
unprintable areas on page 27).

Brother MFC-9140CDN Specifications

General

Print technology	LED
Maximum resolution	600 x 2400 DPI
Economical printing	Yes
Duplex printing mode	Auto
Warm-up time (from sleep mode)	24 s
Time to first page (black, normal)	16 s
Print speed (black, normal quality, A4/US Letter)	22 ppm
Duplex print speed (black, normal quality, A4/US Letter)	3.5 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4, 9, 16, 25
Time to first copy (black, normal)	19 s
Time to first copy (color, normal)	22 s
Copy speed (black, normal quality, A4)	22 cpm
Scan to	E-mail, E-mail Server, File, FTP, Image, OCR
Scan drivers	ICA, ISIS, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Film scanning	No
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	216 x 356 mm
Output color depth	24 bit
Image formats supported	JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	Color faxing
Fax memory	500 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Fax transmission speed	2 sec/page
Fax speed dialing (max numbers)	200
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Recommended duty cycle	300 - 1500 pages per month
Number of print cartridges	4
Page description languages	BR-Script 3, PCL 6
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	100 sheets
Auto document feeder (ADF) input capacity	35 sheets
Custom media width	76.2 - 215.9 mm
Custom media length	116 - 355.6 mm
Paper tray media types	Glossy paper, Heavy paper, Labels, Plain paper, Pre-Printed, Recycled paper, Thin paper
Paper tray media weight	60 - 105 g/m²
Non-ISO print media sizes	Legal
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Display	TFT
Control type	Touch
Product color	Black, White
Display diagonal	3.7 \
Market positioning	Business
Standard interfaces	Ethernet, USB 2.0
Wi-Fi	-
Cabling technology	10/100Base-T(X)
Security algorithms	HTTPS, SSL/TLS
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print
Sound power level (standby)	33 dB
Sound pressure level (printing)	53 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.05 W
Power consumption (standby)	70 W
Power consumption (PowerSave)	7.5 W
Power consumption (average operating)	380 W
Package depth	534 mm
Package width	602 mm
Package height	565 mm
Package weight	27900 g
Mac operating systems supported	Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012
Sustainability certificates	Nordic Swan Ecolabel, Blue Angel, ENERGY STAR

Weight and Dimensions

Depth	483 mm
Width	410 mm