Troubleshooting
141
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wires are dirty. Clean the glass strip and scanner
glass and also the white bar and white plastic above them (see Cleaning the
scanner glass on page 98 and Cleaning the corona wires on page 99).
Copies are blank. Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 34 or Using the scanner glass on page 35).
Scanning difficulties
Difficulties Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN/WIA
driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh users can also scan documents using the ICA Scanner Driver
(see Software User's Guide).
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see Accessing Brother Support (Macintosh) on page 6.
Network scanning does not work. See Network difficulties on page 142.
Cannot scan. Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Copying difficulties (continued)
Difficulties Suggestions
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